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Field Service Technician 2
Safran Group Everett, WA , Snohomish County, WA
Posted 2 days ago
- Occupational Summary (Position Objective & Authorities) Objective: The Field Service Technician 2 provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain.
The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product.
All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems, and refers more highly complex issues to higher-level technicians.
Authorities: This position has the power and control to certify their own work performed in accordance with approved engineering. 2. Essential Functions (Duties and Responsibilities) Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This job description does not constitute a written or implied contract of employment Main Function Responsibilities List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft. B) Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given. C) Sustains a high quality level of workmanship at all times.
D) Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers. E) Maintain a good rapport with Air Framer personnel and customers. F) Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
G) Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran. H) Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities. I) Attend Safran daily standup/tie-in meeting.
J) Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year. K) Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis. L) Performs other duties as assigned.
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