Field Service Tech Lead Apply Job ID 1685366 Location Mechanicsburg, Pennsylvania, United States Clearance
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges.
Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let's make an impact together.
Perspecta has an immediate need for a Field Operations Lead in Mechanicsburg, PA.
Position manages the day-to-day operations of the site, to include providing day to day direction to site resources, interacting with customer leadership, and being the primary interface between the site and the FS Queue Management group. Under general direction, this position applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.
Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects.
Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer.
Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria.
Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies.
Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.
Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
SECRET clearance (SSBI preferred)
Must be a United States citizen
Basic network troubleshooting (TCP IP)
DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)
HPE Certified Professional Exam Servicing HPE Desktops, Workstations, and Notebooks.
Dell Online Service Department (DOSD cert)
NMCI experience or knowledge preferred
Excellent customer service / customer interaction skills
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling
Demonstrated aptitude and desire to excel as an IT professional/leader
EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories