Field Service Support Supervisor

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the
Midwest. We are a material handling supply chain and logistics partner that
focuses on our customers and takes action on improving our customer's
business.

We are a passionate and inclusive group of people working together to foster
innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships
with customers, associates and our communities. Our company creates these
partnerships through communication, continuous improvement, transparency, and
doing the right thing.

Job Summary

This position is responsible for supporting and guiding technicians through
career growth through engaging, mentoring, and reviewing skillset proficiencies,
training opportunities. The Field Service Support Supervisor will build
long-lasting relationships with customers by exploring their needs and
expectations, providing specific measurable goals, and achieving results within
a customer's expected timeframe. The ideal candidate will proactively
communicate with the associates, managers, and customers on repairs, job
requirements and scheduled work.

General Duties and Responsibilities

Support Technicians while in the field; including technician needs,
efficiencies, training

Track open repair orders and ensure timely follow-up

Customer visits; including service disputes, quote follow up and customer
relations

Monitor daily PM completion/repairs for team while ensuring quality and
timeliness of PM completion/repairs exceeds customer expectations

Operate in a professional and courteous manner to exceed customer
expectations both in presentation and communication

Promote ProLift Toyota Material Handling's philosophies, vision, strategies
and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management"
philosophy

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent, two or more
years of material handling industry experience, one to three years of
supervisory experience, and basic mechanical experience. The Field Service
Support Supervisor will have proficient knowledge of Microsoft products such as
Word, Outlook, and Excel and Office 365. The ideal candidate will communicate to
associates, customers, and managers, which requires excellent verbal and written
communication skills while protecting the organization's values by maintaining
confidential information utilizing their ability to handle sensitive
information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well
as a long-term career. We have examples throughout our company of associates'
advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by
collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer
associates including medical, dental, vision, 401K, company paid life insurance,
company paid short-term disability, paid parental leave, and other supplemental
insurance options (i.e. - pet insurance). Paid time off is available after 30
days!

We have a shared focus in helping our communities thrive. We encourage groups of
associates to volunteer for non-profit organizations and reimburse those
participants for the hours contributed to our communities.

Are you ready to make the best decision of your life and join the ProLift Toyota
Material Handling team? Apply Now! We are looking forward to hearing from you!

EQUAL OPPORTUNITY EMPLOYER