Field Service Supervisor
Innovate to solve the world's most important challenges
Do you have the desire to make a significant difference for Honeywell and its customers?
Honeywell seeks a Field Service Supervisor that can uniquely couple strategic thinking and execution. This leader will be an expert at building highly productive teams, have motivating leadership skills and will ultimately drive sales and profitable growth of the service business. This successful candidate will report to the Service Business Leader.
The FSS is responsible for customer relationship management, developing additional sales opportunities, managing personnel (service technicians and fitters). The key metrics this role is accountable for include Orders, Revenue, Profit, the Task Order Project and Service Agreement Contracts and Customer Satisfaction.
The FSS must be able to work in a fast-paced environment while still being held accountable for the overall financial results including project execution and new business acquisition.
Drive business growth by enabling and leading a highly-effective team
Help Honeywell be the customer's top choice by improving upon the Customer & Product Support function
Utilize your knowledge of Honeywell products to build a team focused on innovation and customer satisfaction
20 Supervise team activities and performance 20 Collect and report performance metrics 20 Develop team and team members 20 Identify opportunities for process improvement 20 Assign and supervise project work
YOU MUST HAVE
We value military background
Previous industry experience
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effectively manage a team
Previous customer service experience
Due to US export control laws, must be a US citizen, permanent resident or have protected status.ExemptHow Honeywell is Connecting the WorldINCLUDES
Remote Access Required
Continued Professional Development
Some Travel Required
Job ID: HRD43744
Category: Customer/Product Support
Location: 712 Brook St Ste 106, Bldg B, Rocky Hill, CT 06067 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.