Field Service Supervisor Electron Microscopy - (Nordics) Sweden

Thermo Fisher Scientific Inc.

Stockholm , AB 10005

Job ID :
57649BR

Location :

Sweden

  • Gothenburg|Sweden

  • Remote / Field|Sweden

  • Stockholm

:

Job Description

With more than 60 years of innovation and leadership, we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. We design, manufacture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, our worldwide team of 3200+ employees is dedicated to customers' pursuit of discovery and resolution to global challenges.

Check out these video's!

  • Inside the Titan Transmission Electron Microscope https://www.youtube.com/watch?v=2wEmsDh_l_A

  • How to make a microscope https://www.youtube.com/watch?v=9W6J_f4yVVg

  • The installation of a Talos at the University of Chicago https://www.youtube.com/watch?v=40rTgRq7iD0

  • The world needs answer. https://www.youtube.com/watch?v=ABSxT6Y099I

Thermo Fisher Scientific acquired FEI Company in September of 2016 as a part of the Analytical Instruments Group (AIG) in the newly-formed Materials and Structural Analysis Division (MSD).

The position

The Field Service Supervisor combines Field Service Engineer (FSE) responsibilities with daily management tasks for a group of Field Service Engineers.

These managerial responsibilities will take up to 50% of the workload (depending on the number of FSEs in the region) and will allow the Supervisor to assist the Field Service Manager (FSM) in being responsible for the group of engineers who are defined by either their product specialization or geographical location.

The Key responsibilities include setting service response priorities, planning training, maintaining efficiency and discipline and ensuring that customers who are supported by the defined group of engineers are monitored and satisfied with our services on an increasing basis. Strong leadership and communication skills combined with a strong technical background are critical for this role.

Specific deliverables associated with this important role include:

  • Deciding on priorities within the defined group where scheduling conflicts arise.

  • Maintaining a skill matrix and advising on training of the FSEs.

  • Monitors the FSE planning and logistics in collaboration with office personnel.

  • Monitors and controls FSE timely reporting and activities (e.g. Field Service Reports, Installation Progress and spare parts returns).

  • Monitors Customer "temperature" within the supported installed base.

  • Flags Customer Satisfaction and Service Business risks to the FSM.

  • Keeps the appropriate Account Manager (AM) informed about ongoing sales business, threats and opportunities.

  • Plans and prepares for installations by checking shipment lists, assigning resources and ensuring customer readiness.

  • Manages local escalations from the first day.

  • Assists the FSM with people planning, succession planning and other HR related issues.

  • Provides valuable assistance for the FSM with performance management, contracts sales and follows up on business issues within the defined area.

Position Requirements

  • Typically requires a minimum of 5 years of related experience, partly in a leadership role.

  • Normally a Bachelor or university degree is required or a combination of education and experience which demonstrate the required skills and abilities.

  • The ideal candidate has (leadership) experience in a high-tech environment.

  • This position requires knowledge in a specialized field built on an understanding of techniques and methods. This knowledge is normally acquired through professional or academic qualification or through on the job practical experience.

  • Frequently interacts with Field Service managers, Service Engineers, peer Supervisors and customers although some interactions may involve Senior Management. Interactions normally involve coordination between functional areas and other departments. Good skills in persuading, inspiring developing and motivating are required in order to interact with other people.

  • Professional and Diverse; works on a range of objectives and problems where analysis of situations or data requires an evaluation of several variables. Requires good judgment and thinking to develop solutions to problems but with the clear ability to escalate to the next level with high impact issues and/or complex problems. Authority is to act within defined policies within the area of expertise/knowledge under management direction.

  • Responsible to provide direction to FSEs in order to administer budgets and meet objectives which are based on company policies. The scope of activities is focused on operational and tactical issues.

The Field Service Supervisor builds on the core competencies of the Field Service Engineer for approximately 50% of the role with an increased focus on the customer and the team. The Field Service Supervisor takes the FSE success factors to the next level by requiring no supervision on routine tasks with the clear ability to coordinate and develop the assigned team.

Offer

We offer you the unique opportunity to work in a multinational with many chances to develop yourself. Within the job of Field Service Engineer, we offer an extensive and professional training program within in an open company culture. We welcome you to an innovative environment with great opportunities to explore and grow.


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Field Service Supervisor Electron Microscopy - (Nordics) Sweden

Thermo Fisher Scientific Inc.