Aventiv Technologies, LLC dallas , TX 75254
Posted 2 weeks ago
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
https://vimeo.com/391578629/5ba31cc5e9
This role is 100% travel/remote requirement. Use of own vehicle with a $500 monthly stipend and mileage reimbursement provided.
Associate Referral Reward Eligible
Job Purpose:
Installs all Securus' products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus. Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above. Serves as a subject matter expert (SME) and a team leader for the Field Services team.
Responsibilities
Essential Duties:
Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities
Installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities across the country
Conducts Site Surveys using industry standard software
Performs Quality Assurance reviews of installations both internal and contractors
Serves as SME and team leader for the Field Services Team. Assist Field Service Manager in resolving complex customer issues
Gather, update, record, provide to management and maintain related data and/or statistics
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Interfaces with many internal Securus organizations, various vendors, and contractors for problem solutions
Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
Travel to remote sites nationwide for extended periods of time to do installs, service, and repairs, and submits expense reports for reimbursement per policy
Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
Rely on experience / judgment to plan and accomplish assigned tasks / goals
Create diagrams for site survey review
Review and approve site survey, and BOM engineering as needed
Additional duties as assigned
Knowledge, Skills, & Abilities:
Working knowledge and the ability to learn of all applicable practices, standards, and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment)
Ability to work all tasks to completion with a high sense of urgency and the highest work quality
Must have in depth knowledge of Securus' and JPAY products, features, and equipment
Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues.
Strong organizational, planning, interpersonal, written, and verbal communication skills
Demonstrates proficient skills with installing, terminating, and troubleshooting conduit, copper cabling, wireless networks, and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus' and JPAY equipment, products and features.
Accept and adapt to change
Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
Excel at multi-tasking, setting priorities and tracking issues concurrently.
Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
Ability to travel up to 100% and be reimbursed for expenses
Must be able to pass multiple in-depth background checks
Must have a clean valid driving record
Microsoft Office
Visio
Qualifications
Minimum Qualifications:
High school diploma or GED
5 years' combined experience in the installation of telecom devices including but not limited to: pulling cable (Cat3, Cat5 & Cat6), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables, troubleshooting wiring / T1 / CO dial tone, and the installation of Network equipment including but not limited to: Switches, Routers, and cable modems.
Previous wireless network install and design experience.
Previous experience with installing, splicing, and terminating fiber.
(Internal Candidate) Experience as an FST II / Installer for at least 2 years or have 5 years related experience to perform FSS, FSI and FST I/II essential duties
Preferred Qualifications:
BICSI Certification
Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Fiber Certification
Experience working with Windows OS, VOIP, Fortinet, Ruckus, Adtran AOS, Cisco IOS and wireless technology
Electronics / Electrical Certification or Degree
Experience in blueprint reading
Experience in BOM reviews and edits
5 years or more of related experience
Previous Heat Mapping experience
Previous experience working in law enforcement or correctional environment
Physical Requirements:
While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
Occasionally, may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$27.28-$31.10/hour (depending upon experience)
Mileage reimbursement
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Cell Phone Allowance
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Aventiv Technologies, LLC