At Trane Technologies we Challenge Possible. Our brands - including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what's possible for a sustainable world.
This position will be remote but will expected to cover and live within the geography of Southern IL and MO.
The Field Service Representative provides system level technical support to our external customers for American Standard, Trane and Ameristar residential products sold through the RS channel.
Telephone, email and jobsite HVAC system level support with deeper knowledge at the specific product level
Support Channel Partners and Field Service Representatives on technical issue resolution
Develop and provide training for both new and existing Field Service Reps to promote their self-sufficiency
Interface with internal organization through cross-functional quality forums and teams
Field site visits to address quality issues
Documentation of field reported issues
Minimum of 3 years of field experience serving in a Field Service Representative role
Senior level field technician with a minmum of 5 years experience.
Experience can be offset by higher level technical degree (BS) in Engineering related field and (2) years HVAC experience
Detail oriented and organized, able to coordinate workload
Strong ability to troubleshoot complex mechanical and electrical systems over the phone
Strong knowledge of HVAC system operation
Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting
Must be a strong team player, self-starter and flexible to varying work assignments
Well-developed verbal, listening, and written communication skills required
Personal computer competence and data entry with MS Office products required
Must be customer focused
Have the ability to make quality decisions
Has to be able to manage time wisely
Diverse technical background
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies Plc