Field Service Representative

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary：

Responsible for being the technical expert within the Distributors service team, advisor to distributors technicians, business partners & customers on all HVAC products, Service & Parts. The FSR makes recommendations based on the outcome of the Service Technician Assessment Tool for the development & training of all HVAC technicians including making recommendations to service manager for hiring/firing/discipline issues & promotion of technicians.

Responsibilities:

• Position requires extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices & related legislation including health & safety & environmental compliance.

• Responsible for the training and development of service technicians who perform the repair/retrofit/ replacement/ maintenance/start-up/in warranty service/general service of customer's HVAC equipment & systems in order to build strong, effective and high performing teams

• FSR should execute hand-on & on-site trainings for Distributors engineers and technicians

• Develop training plan for Distributors service technicians based on results of assessment

• Works to a current and evolving action plan designed to identify & meet the training needs of Distributors technicians to meet Trane and Distributors HVAC solution requirements.

• Develop multiple relationships with key associates in the Trane manufacturing, training, technical service & sales groups.

• Provide knowledge & consultation in the form of developing HVAC system related solutions for technical problems to associates, customers & partners as required.

• Ensures DISTRIBUTORS are equipped in tools & specialist equipment necessary to provide right quality of HVAC services & meet all legislative requirements & makes recommendations for tool & specialist equipment purchases to DISTRIBUTOR service manager.

• Function as lead technical as on site troubleshooter when Distributors technicians are unable to solve specific problems - liaises with manufacturing on technical & quality issues.

• FSR should have experience, knowledge and skills in order to perform standard service technician activities by him/herself… (maintenance, repairs, advanced services, etc)

• Provide customer training & Distributors technician training on site as required.

• Must act as project manager on site for projects as dictated by business need & be prepared to work as lead technician to close out projects as required.

• Responsible for disseminating service bulletin's, best practice, legislative, environmental & health & safety information to technicians, associates & customers when required.

• Manages productivity by generating parts reports and optimizing warranty cost.

Qualifications:

• Position requires extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices & related legislation including health & safety & environmental compliance.

• Responsible for the training and development of service technicians who perform the repair/retrofit/ replacement/ maintenance/start-up/in warranty service/general service of customer's HVAC equipment & systems in order to build strong, effective and high performing teams

• FSR should execute hand-on & on-site trainings for Distributors engineers and technicians

• Develop training plan for Distributors service technicians based on results of assessment

• Works to a current and evolving action plan designed to identify & meet the training needs of Distributors technicians to meet Trane and Distributors HVAC solution requirements.

• Develop multiple relationships with key associates in the Trane manufacturing, training, technical service & sales groups.

• Provide knowledge & consultation in the form of developing HVAC system related solutions for technical problems to associates, customers & partners as required.

• Function as lead technical as on site troubleshooter when Distributors technicians are unable to solve specific problems - liaises with manufacturing on technical & quality issues.

• FSR should have experience, knowledge and skills in order to perform standard service technician activities by him/herself… (maintenance, repairs, advanced services, etc)

• Provide customer training & Distributors technician training on site as required.

• Must act as project manager on site for projects as dictated by business need & be prepared to work as lead technician to close out projects as required.

• Responsible for disseminating service bulletin's, best practice, legislative, environmental & health & safety information to technicians, associates & customers when required.

• Manages productivity by generating parts reports and optimizing warranty cost.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.