Field Service Representative (Raleigh)

Proterra Raleigh , NC 27611

Posted 1 week ago

Field Service Representative (Raleigh)

The Proterra Story

Communities are growing and evolving, and with that, our transportation needs are changing. Now more than ever, we need smart solutions that provide safer, more reliable and cleaner transit.

Every day, Proterra works to meet those needs, with the world's best-performing zero-emission buses. Our revolutionary battery-electric buses help fleet operators abandon fossil fuels, improve environmental quality and reduce operating costs. Join the Proterra Revolution.

Position Overview

This position will provide comprehensive field service support to Proterra's Greenville Site Field Services Sr. Manager and other site leadership team members. You will be responsible for training, commissioning, troubleshooting, repair, customer interaction and general support of Proterra's fleet of all electric transit buses and associated charging equipment.

About the Role You will:

Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians.

Handles launch of new buses and charging systems.

Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties.

Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools.

Monitors subcontractors work to ensure quality and timeliness of completion.

Provides development input and continuous improvements to the team's field service software and tools.

Performs other duties as assigned by management.

About Our Group:

As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.

We strive to provide the highest level service and support to our clients each and every day.

We work collaboratively to build strong relationships with our clients, partners, and own team.

We treat each other with respectand always try to have a little fun every day!

This position will be part of the Greenville based Customer Service team that supports Proterra's Manufacturing and Engineering operations.

You will report to the Greenville Site Field Services Sr. Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Food Service Associate Part Time Duke Raleigh Hospital

Duke University

Posted 2 days ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 Must be able to work weekends & rotating schedule Occupational Summary Depending on the size of the entity and department structure, Level I and Level II may be combined. Level I Perform routine tasks and manual work under immediate supervision in support of hospital food service operations; operate dish machine; wash pots and perform heavy cleaning duties; transport equipment, food, supplies, and refuse as directed. Level II Perform a variety of tasks in preparation, service and delivery of food products and/or service operations (ie. prepare, mix, assemble, portion, serve and store food as directed; receive inspect, store, secure disburse and control inventory of foodstuffs, supplies and equipment). Also may function as a cashier when directed. Work Performed Level I *Retrieve, collect, and transport food service supplies, equipment and refuse as directed. * Strip carts/trays, sort, rinse, dishes and silverware, operate and unload dish machine, and store clean items; inspect washed items for cleanliness and breakage. * Clean and maintain dish machine; clean and sanitize assigned areas. *Washes pots, pans and equipment. * Collect, sort and dispose of trash. *Follow all safety procedures for using equipment and chemicals. Level II * In addition to the duties described in Level I, performs the following: *May set up and serve food to patients and cafeteria customers as specified by menus, ensuring that all food items are properly portioned and handled within established sanitation standards. *May operate and monitor proper functioning of food service equipment; follow all safety procedures for using equipment and chemicals; clean and sanitize equipment after use. *May assist in tray line and/or cafeteria setup, ensuring that quality standards are maintained and safe food handling guidelines are adhered to. *Detect and report improperly prepared food or food that does not meet standards and/or defective/damaged merchandise and status of all supplies in stock. *May assist in the care and maintenance of work areas and alert supervisors to problems as they arise. *May place food and supply orders with approved vendors under direction and guidance of Food Service Manager. *May review stock levels of common foodstuffs and advanced menu items, conduct physical inventories and maintain inventory records; unload incoming supplies and equipment. *May transport food carts to assigned locations. *May prepare and set up food items to be delivered to catering functions as needed *May plan, organize and provide service for routine and more complex catering functions. *May work as needed for specially planned catering events. *May maintain an accurate inventory of all catering equipment. *May be responsible for the maintenance and upkeep of the catering area. If functioning as a cashier: *Calculate total cost of items on food tray; accept payment in cash or meal tickets. *Ensure validity of meal cards. *Total cash/tickets at end of work period; deposit money and prepare deposit report sheet. Knowledge Skills and Abilities Level I *Ability to lift/push/pull 50 pounds. *Ability to read/write and follow oral and written instructions. Level II - Same as level I plus : *Basic math skills *Basic computer/cashier/calculator skills *Strong customer service skills *Ability to operate food preparation equipment. *Ability to prepare/handle foodstuffs using safe food handling practices. *Ability to maintain inventory Level Characteristics Level I Heavy cleaning duties Level II Excellent customer service skills Ability to work effectively with minimal supervision Ability to maintain inventoryDuke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education N/A Experience Level I No previous food service experience required. Level II Work requires six months of food service experience. Degrees, Licensures, Certifications N/A Duke University Raleigh NC

Field Service Representative (Raleigh)

Proterra