Field Service Representative (Raleigh)

Proterra Raleigh , NC 27611

Posted 1 week ago

Field Service Representative (Raleigh)

The Proterra Story

Communities are growing and evolving, and with that, our transportation needs are changing. Now more than ever, we need smart solutions that provide safer, more reliable and cleaner transit.

Every day, Proterra works to meet those needs, with the world's best-performing zero-emission buses. Our revolutionary battery-electric buses help fleet operators abandon fossil fuels, improve environmental quality and reduce operating costs. Join the Proterra Revolution.

Position Overview

This position will provide comprehensive field service support to Proterra's Greenville Site Field Services Sr. Manager and other site leadership team members. You will be responsible for training, commissioning, troubleshooting, repair, customer interaction and general support of Proterra's fleet of all electric transit buses and associated charging equipment.

About the Role You will:

Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians.

Handles launch of new buses and charging systems.

Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties.

Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools.

Monitors subcontractors work to ensure quality and timeliness of completion.

Provides development input and continuous improvements to the team's field service software and tools.

Performs other duties as assigned by management.

About Our Group:

As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.

We strive to provide the highest level service and support to our clients each and every day.

We work collaboratively to build strong relationships with our clients, partners, and own team.

We treat each other with respectand always try to have a little fun every day!

This position will be part of the Greenville based Customer Service team that supports Proterra's Manufacturing and Engineering operations.

You will report to the Greenville Site Field Services Sr. Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.

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Field Service Representative (Raleigh)