Field Service Representative- Lowes

The Hillman Group, Inc. Spokane , WA 99201

Posted 6 days ago


Delivering Simple Solutions to a Complex World

Our mission statement is simple, but powerful. As one of the leading providers of hardware solutions, we provide unrivaled merchandising and support to our retail customers to manage critical product lines. Your will have the opportunity to develop relationships that are invaluable to your customers while you enjoy the corporate support of one of the strongest teams in our industry.

Position Description:

Come join our team as a Field Service Representative and play a key role in delivering superior in-store customer service! You will excite and engage our consumers by merchandising store shelves and displays above customer expectations. You'll be accountable for ensuring Hillman products are presented with best in class displays to satisfy our customer's needs, attract consumers and drive sales.



  • Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.

  • Maintain relationships with accounts to ensure continual customer satisfaction.

  • Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc.

  • Travels to customer store locations as required, maintaining a consistent call cycle with assigned accounts.

  • Works with corporate staff to coordinate special projects and programs.

  • Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.

Benefits & Pay:

Hillman provides our Service Representatives with competitive pay, vacations, personal time, holidays, and a comprehensive benefits package including health, dental, and vision insurance.


  • High school diploma, College courses (preferred), or equivalent work related experience.

  • Retail or customer service experience with excellent interpersonal and communication skills.

  • Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.

  • Able to read & execute store plan-o-grams in an efficient manner.

  • Maintain a valid driver license.

  • Able to operate a motor vehicle safely and lift 50 pounds.

  • Able to frequently walk, stand, bend, twist, climb, kneel, see, and otherwise move as necessary to perform essential functions.

Company Overview

Established in 1964, The Hillman Group has enjoyed over four decades serving the hardware/home improvement industry. While Hillman was founded as a fastener company, we have branched out into a diverse entity, serving the consumers' everyday needs with common products for commercial and residential uses, as well as, offering service and merchandising aids. Hillman's customer portfolio, over 21,000 strong, includes Ace Hardware, True Value, Lowe's, Home Depot, Tractor Supply, Walmart, Menards, Do it Best Corp., and many more. Our company is widely known for the outstanding service and quality products that we provide. While we have grown as a global distributor, the company maintains its "neighborhood" feel by becoming partners with our customers, helping to further their successes.

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Field Service Representative- Lowes

The Hillman Group, Inc.