Field Service Representative - Los Angeles

Bayer Inc. Burbank , CA 91506

Posted 2 months ago

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Field Service Representative - Los Angeles


The primary responsibilities of this role, Field Service Representative Los Angeles, are to:

As part of our Radiology Equipment Service Business, our Field Service Representatives are uniquely challenged with ever changing daily responsibilities, but enjoy the incredible experience of helping to positively change lives every day. As a Field Service Representative you will be primarily responsible for installing Bayer medical devices at customer sites and providing standard service coverage, while maintaining a positive customer experience. Our Field Service Representatives are field based, customer facing roles that troubleshoot issues, perform software updates, calibrate equipment and perform safety testing.

This position will also be responsible for assisting in reaching Regional Service Revenue targets with individual territory work group sales responsibilities. A willingness to acquire and use sales skills is a must, while maintaining business relationships with customers and other functional colleagues. This role will include extensive travel (50000 to 75000 driving miles per year), with a willingness to be available after hours, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Typical workweek may approach 50 hrs and on-call duty as needed by Regional Service Manager. Candidate must be able to lift, carry, push and pull up to 35lbs.

Bayer Radiology Field Service Representatives receive a competitive compensation package which is inclusive of a base salary, commission incentive plan targets and overtime earning eligibility. This position qualifies for a company car with personal usage allowed. Along with comprehensive health & welfare benefit options, Field Service Representatives also enjoy the flexibility of managing their own work schedule to meet the needs of their customers. Relocation support may be offered to qualified candidates who would require relocation to the work area.

  • Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;

  • Schedule and organize own work activities, ensure efficient operations;

  • Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;

  • Be responsible for proper return of all defective inventory for replenishment;

  • Price service calls, offering discounts or converting to full contracts when needed;

  • Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);

  • Prepare and develop sales quotes and follow through to close the sale;

  • Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;

  • Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;

  • Be responsible to assist in collection activities within a given territory;

  • Generates customer interest and communicate to Service Marketing Rep, in some cases;

  • Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;

  • Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.;

  • Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.


Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience; OR Bachelor's Degree in relevant discipline with 0 years of applicable experience;

  • Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years ofapplicable experience can be considered in lieu of degree;

  • Technical trade skills in areas such as, soldering, electrical installation and troubleshooting;

  • Prior experience in a customer facing role;

  • Ability to work in a face paced self-directed environment;

  • Good verbal and written competencies; along with flexibility and goodjudgment;

  • Ability to prioritize workload and tasks to maximize revenue;

  • Proficient in Microsoft Office product suite & comfortability in usingcompany specific databases and CRM systems;

  • Ability to travel within assigned territory and nationally, at times overnight and extended time periods;

  • Must hold a valid driver's license.

Preferred Qualifications:

  • Demonstrate knowledge of Medical Device & Radiology business;

  • Prior experience in a Field Service Role and/or regulated industry.

Domestic relocation offered.



Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Location: United States : California : Burbank || United States : California : Los Angeles Division: Pharmaceuticals Reference Code: 121321 Contact Us + 1 888-473-1001, option #5

Job Segment: Maintenance, Agricultural, Medical, Engineer, Electrical, Manufacturing, Agriculture, Healthcare, Engineering

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