Field Service Representative - Los Angeles

Bayer Inc. Burbank , CA 91506

Posted 2 months ago

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Field Service Representative - Los Angeles

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Field Service Representative Los Angeles, are to:

As part of our Radiology Equipment Service Business, our Field Service Representatives are uniquely challenged with ever changing daily responsibilities, but enjoy the incredible experience of helping to positively change lives every day. As a Field Service Representative you will be primarily responsible for installing Bayer medical devices at customer sites and providing standard service coverage, while maintaining a positive customer experience. Our Field Service Representatives are field based, customer facing roles that troubleshoot issues, perform software updates, calibrate equipment and perform safety testing.

This position will also be responsible for assisting in reaching Regional Service Revenue targets with individual territory work group sales responsibilities. A willingness to acquire and use sales skills is a must, while maintaining business relationships with customers and other functional colleagues. This role will include extensive travel (50000 to 75000 driving miles per year), with a willingness to be available after hours, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Typical workweek may approach 50 hrs and on-call duty as needed by Regional Service Manager. Candidate must be able to lift, carry, push and pull up to 35lbs.

Bayer Radiology Field Service Representatives receive a competitive compensation package which is inclusive of a base salary, commission incentive plan targets and overtime earning eligibility. This position qualifies for a company car with personal usage allowed. Along with comprehensive health & welfare benefit options, Field Service Representatives also enjoy the flexibility of managing their own work schedule to meet the needs of their customers. Relocation support may be offered to qualified candidates who would require relocation to the work area.

  • Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;

  • Schedule and organize own work activities, ensure efficient operations;

  • Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;

  • Be responsible for proper return of all defective inventory for replenishment;

  • Price service calls, offering discounts or converting to full contracts when needed;

  • Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);

  • Prepare and develop sales quotes and follow through to close the sale;

  • Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;

  • Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;

  • Be responsible to assist in collection activities within a given territory;

  • Generates customer interest and communicate to Service Marketing Rep, in some cases;

  • Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;

  • Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.;

  • Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.

WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience; OR Bachelor's Degree in relevant discipline with 0 years of applicable experience;

  • Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years ofapplicable experience can be considered in lieu of degree;

  • Technical trade skills in areas such as, soldering, electrical installation and troubleshooting;

  • Prior experience in a customer facing role;

  • Ability to work in a face paced self-directed environment;

  • Good verbal and written competencies; along with flexibility and goodjudgment;

  • Ability to prioritize workload and tasks to maximize revenue;

  • Proficient in Microsoft Office product suite & comfortability in usingcompany specific databases and CRM systems;

  • Ability to travel within assigned territory and nationally, at times overnight and extended time periods;

  • Must hold a valid driver's license.

Preferred Qualifications:

  • Demonstrate knowledge of Medical Device & Radiology business;

  • Prior experience in a Field Service Role and/or regulated industry.

Domestic relocation offered.

#LI-US

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Location: United States : California : Burbank || United States : California : Los Angeles Division: Pharmaceuticals Reference Code: 121321 Contact Us + 1 888-473-1001, option #5

Job Segment: Maintenance, Agricultural, Medical, Engineer, Electrical, Manufacturing, Agriculture, Healthcare, Engineering


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Territory Manager (Ctm) Diabetes Los Angeles North CA

Medtronic Inc.

Posted 2 weeks ago

VIEW JOBS 3/19/2020 12:00:00 AM 2020-06-17T00:00 CAREERS THAT CHANGE LIVES: The Clinical Territory Manager (CTM) will support the education and training of the company's products to Health Care Professionals and patients. They are the field clinical diabetes experts. DIABETES BUSINESS DESCRIPTION: The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health. Click here to learn more about products. A DAY IN THE LIFE: * Educates patients, physicians, nurses, educators, and other health care professionals (HCP's) regarding the importance of intensive management of patients with diabetes using Medtronic Diabetes products. * Collaborates with sales counterpart to develop and implement territory growth strategy * Demonstrates products to new patients, consulting with them on therapy options and helping to close the sale via discussions at various training locations including doctor offices, diabetes centers, and occasionally patient homes. * Trains patients and health care professionals (HPC's) on Medtronic MiniMed's products, operations, and therapy. * Troubleshoots clinical and technical issues regarding Medtronic MiniMed products and therapy. * Assists HCP in assessing and managing patient's Medtronic therapy to help ensure positive outcomes * Trains physicians and nurses (HCP's) on how to optimize glycemia using standard Blood Glucose (BG) readings and sensor technology. * Consults and presents to individuals and groups on behalf of Medtronic Diabetes * Plans, organizes and manages assignments within allotted budget. * Travels in assigned territory on a regular basis and attends seminars, symposiums and special events as directed. * Recruits, manages and trains Medtronic Diabetes Certified Pump Trainers (CPT's) within assigned territory, and responsible for managing CPT related expenses. * Collaborates with other Medtronic Diabetes departments to ensure optimal patient experience * Participates in ongoing competency development through an array of medium including in-person and web-based training. * Becomes an integral part of the Sales Team. MUST HAVE - MINIMUM REQUIREMENTS: TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME * Associates and 4 years clinical experience, or Bachelors with 2 years of clinical experience * A valid registered license in one or more of the following fields: * Registered Nurse (RN) * Registered Dietitian (RD) * Physicians Assistant (PA) * Nurse Practitioner (NP) * Pharmacist NICE TO HAVE: * Bachelor Degree Preferred. * Certified Diabetes Educator (CDE) preferred. * Prior sales experience. Skills/Activities: * Ability to read, interpret, and understand various medical periodicals; * Ability to professionally write reports, business correspondence, and procedure manuals. * Maintain professional license(s) within locations of employment; * Ability to apply critical thinking and demonstrate solution-oriented approach to challenging situations * Ability to effectively train and present information, as well as respond to questions from groups of medical professionals, clients, and the general public; * Must demonstrate professional business etiquette and protocol when interfacing with customers, patients and medical professionals * Ability to apply complex mathematical equations (knowledge of basic algebra and geometry); * Ability to calculate figures and amounts such as percentages, discounts, interest, commissions, proportions, area, circumference, and volume. * Strong planning, organization and work prioritization skills. * Strong communication (verbal and written) skills to customers, patients co-workers and members of management * Basic working knowledge of Microsoft Office applications and willingness to learn new platforms. PHYSICAL JOB REQUIREMENTS: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. Travel is required. Must be able to drive approximately 85% of the time within assigned territory and may require overnight travel. Ability to drive over four hours consecutively. Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. ABOUT MEDTRONIC: Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Medtronic Inc. Burbank CA

Field Service Representative - Los Angeles

Bayer Inc.