Field Service Representative I

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the Field Service Rep will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Duties and Responsibilities:

• Understand and adhere to CCM and project specific Health and Safety policies.

• Schedule and complete final inspections for warranty issuance for Authorized Applicators.

• Provide on-site technical assistance at start, during, or after installation of warranted projects.

• Educate and promote proper installation of CCM products and systems.

• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.

• Conduct warranty claim and or product investigations when required.

• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.

• Develop strong internal and external working relationships.

• Produce detailed written reports and letters for internal and external distribution.

• Additional responsibilities as assigned.