Field Service Representative (Floater)

Steris Corporation Grand Junction , CO 81504

Posted 3 weeks ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Header

Position Summary

  • Position acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.

  • Drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

  • Provide superior Customer service by pro-actively interacting and communicating with Customers.

  • Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.

  • Promote STERIS growth through identifying and recommending products and services to Customers.

  • Exhibits professionalism at all times.

Duties

  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems expediently.

  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).

  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

  • Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.

  • Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer's expectations of service are exceeded. Actively seek continuing education opportunities.

  • Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

  • Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

  • Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

  • Other duties as assigned.

Duties - cont'd

Education Degree

  • Associate's Degree

Required Experience

Education/License Requirements

  • Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.

  • High School Diploma or GED with minimally two years' relevant experience required.

Experience/Skills Requirements

  • Excellent interpersonal and Customer communication skills.

  • Strong technical and troubleshooting skills

  • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.

  • Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.

  • Strong organizational and problem-solving skills

  • Ability to work independently without supervision.

  • Flexibility to handle multiple and changing priorities.

  • Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.

  • The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

  • Valid driver's license.

Working Conditions

  • Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.

  • Must perform work from floor level to above shoulder height.Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).

  • Must climb ladders and/or scaffolds and work above floor height.Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.

  • Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders.

  • Walking great lengths at a time and standing for extended periods of time

  • Able to work in tight spaces.

  • Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.

  • Standing for extended periods of time

  • Work in and around hospital personnel, sensitive medical equipment and patients.

  • Must travel to customer sites that include, but are not limited to:hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.May be subject to customer drug testing, customer specific safety training, or customer SOP training.

  • Flexible scheduling may be required to accommodate customer needs.This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.

  • Required to live within 50 miles of the center of the territory.

  • Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.

  • The expectation is that all FSR I's pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II.

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Nearest Major Market: Grand Junction

Nearest Secondary Market: Colorado

Job Segment: Maintenance, Medical, Outside Sales, Customer Service Representative, Pharmaceutical Sales, Manufacturing, Healthcare, Sales, Customer Service


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician MD Totco

National Oilwell Varco Inc

Posted 3 days ago

VIEW JOBS 12/4/2019 12:00:00 AM 2020-03-03T00:00 National Oilwell Varco is seeking Field Service Technicians to service the area between Grand Junction and Fort Collins. We are a leader in the oil and gas industry providing our customers with equipment that will be utilized to monitor existing systems on oil and gas drilling rigs. We are searching for career minded service professionals who recognize the value of a career path and can perform the following duties: * Travel to customer sites to install, commission, test, calibrate, and train customers on the safe and proper operation of NOV products. * Conduct field installations and calibrations of sensors and systems. * Perform field upgrades of software and hardware and train customers on how to properly operate the system. * Communicate field failures and feedback reports to the appropriate departments. * Complete and submit field service documentation in a timely manner. * AA Degree and/or equivalent education with 2 years experience preferred * Ability to work the Bakken area * Must pass a national background check and a motor vehicle report * Good verbal and written communication skills * Knowledge of oil and gas field components, including software and hardware * Willingness to be on call * Pneumatic and hydraulic background preferred * Electrical background preferred National Oilwell Varco Inc Grand Junction CO

Field Service Representative (Floater)

Steris Corporation