Field Service Representative

Security Clearance required:

TS/SCI

Do you want to make a difference?

Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

Our Mission First Team delivers excellence daily by providing exceptional IT Support to GEOINT Analysts and Mission Partners in multiple locations world wide. Our program is expanding and we are looking for qualified professionals to join our team!

What is the position?

This position will support the 500th Military Intelligence Brigade located at Fort Shafter, HI, by providing IT Support to GEOINT Analysts. The candidate will conduct routing and complex troubleshooting to resolve problems related to desktops, phones, printers, and other devices. The candidate will also perform updates to servers, and networking devices with support from Engineers.

What will I get to do?

• Investigate incidents, identify and implement solutions for Tier I, II, and III issues

• Provide support for hardware/software issues over the phone and in person

• Support end users with SOCET GXP Geospatial Intelligence Software

• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools

• Deploy, configure, and troubleshoot user workstations

What qualifications do I need?

• Must Have an Active Top-Secret Clearance with an SCI designator. (TS/SCI)

• IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2.

• Knowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro.

• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.

• Knowledge of intelligence oversight and security guidelines

• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.

• Experience with workstation imaging processes/software

• Strong knowledge of deployment, configuration and troubleshooting of workstation hardware

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees

• Support employee retention and attraction

• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

$74,436.56 - $119,096.32

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com