Abbott Laboratories Lincoln , NE 68501
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
This is a remote opportunity, however; the incumbent will need to reside in Lincoln, NE
The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
Key Success Factors
Demonstrated ability to manage resolution of complex technical customer issues.
Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
Ability to integrate, engage and collaborate within cross-functional teams.
Demonstrated ability to balance between technical skills and customer interfacing skills.
Position Impact to Business
Entry level requirement include a Bachelor's degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.
Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 years' experience with troubleshooting and instrument repair and maintenance.
JOB FAMILY:Customer Service
LOCATION:United States of America : Remote
TRAVEL:Yes, 25 % of the Time
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link
EEO is the Law link