Field Service Representative

DUTIES AND RESPONSIBILITIES

Cornerstone Building Brands is seeking a Field Service Representative to become part of its Field Service team. The position is remote and open to candidates anywhere in the continental United States. Field Service Representatives handle daily tasks that involve providing and maintaining customer relationships by responding promptly and comprehensively to all inquiries after shipment.

• Provide feedback and data on all recurring issues

• Maintain a strong focus on customer service with prompt responses to inquiries from the Builders organization

• Develop and sustain customer relationships by actively seeking feedback from both external and internal customers to ensure continuous improvement and enhanced performance

• Communicate and coordinate technical issues in support of customer needs

• Undertake all customer support tasks in external facilities

• Perform troubleshooting and work diligently to resolve issues

• Generate frequent and analytical service reports

• Collaborate with departments to identify root causes and develop solutions that meet customer requirements

• Understand customer needs and provide advice or recommendations

• Establish trustworthy relationships with customers

Qualifications

• A High School diploma or equivalent experience is required

• Technical education, certification, or relevant experience is preferred

• Applicants must possess knowledge of detailing standards and the ability to interpret blueprints

• Candidates are to have PEMB experience in at least two of the following areas:

• A minimum of three years in building erection

• Experience in drafting or engineering within the PEMB industry

• Five years in the PEMB manufacturing industry

• Two years in Field Service/Customer Service

• Experience in the Metal Building industry is highly desired

• Proficiency in PC use, including Excel, Word, and CRM, is necessary

• Candidates must have excellent communication skills, both oral and written

• Availability for periodic travel (10%) for on-site visits is also required

Additional information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

• Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary range for this full-time position is $55,000 to $85,000+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

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Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.