Field Service Representative / Athletic Trainer (San Antonio, TX)

DJO Global San Antonio , TX 78245

Posted 5 months ago

Job Description:

We are seeking a dedicated, talented individual with an athletic training background to join DJO as a Field Service Rep in San Antonio! This is a great opportunity to work in a clinical setting for the leader in orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos. Don't miss this great opportunity to start your career with an industry leader!

ESSENTIAL FUNCTIONS

  • Provides customer service to clinics, physicians, therapists, and patients.

  • Responds to questions, issues, and problems of moderate to complex scope.

  • Serves as a liaison between customer and sales.

  • Educates and trains office staff to maintain inventory in accordance with OSHA regulations.

  • Manages product mix of franchise vs. non-franchise to designated level.

  • Responsible for coordinating required audits of inventory as set forth by the DJOHS management team.

  • Handles all defective products and returns them to DJO for replacement.

  • Instructs office staff on how to handle, document, and reissue products in the case of defective products.

  • Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting.

  • Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.

  • Educates and completes insurance verifications of benefits.

  • Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes.

  • Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department.

  • Responsible for pre-authorization of claims as required by individual insurance contracts.

  • Responsible for proper fitting and instructions of soft goods, bracing, bone growth stimulation, and all other DJO products dispensed at clinics.

  • Performs functional brace measuring and fitting as prescribed by the physicians of the clinic.

  • Coordinates with patients for follow-up fitting appointments as necessary.

  • Responsible for educating staff members to DJOHS policies/procedures.

  • Identifies infection control area(s) for product disposal and educates staff of area requirements.

  • Adheres to all internal Corporate Compliance guidelines and government healthcare regulations, in addition to the policies and procedures set forth by the clinic or hospital administration.

  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor's Degree in a related field required.

  • Holds a Board of Certification (BOC) with appropriate state regulatory agency strongly preferred. BOC includes Certified Athletic Trainer, Physical Therapy Certification, Orthopedic Technology Certification, or related.

  • Minimum of 2 years' experience in a hospital, healthcare facility/clinic or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.

  • Experience dealing with multiple physicians in a high volume clinic required.

  • Previous experience with inventory management programs and EMRs strongly preferred.

  • Demonstrated experience with the application of soft goods/functional bracing preferred.

TRAVEL

  • May be required to travel up to 20% of the time, but overnight travel is not required.

  • Must be willing to travel to various local clinic sites, using own transportation, upon request as dictated by territory.

Work Environment And Physical Demands

  • Field based (i.e. physician's offices, hospitals, clinics, etc.).

  • Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT DJO GLOBAL

DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast, Chattanooga, CMF, Compex, DonJoy, ProCare, Exos, Dr. Comfort, DonJoy Performance and DJO Surgical.

For additional information on the Company, please visit www.DJOglobal.com.

DJO is a growing subsidiary of diversified technology leader Colfax Corporation

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services Representative San Jose Healthcare Wellmed San Antonio TX

Unitedhealth Group Inc.

Posted 2 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm) WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient's health. WellMed's proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella. The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments. Primary Responsiblitlies: * Greets patients as they arrive and manages 20 minute wait time. * Assists patient with intake processes including copying required documents. * Collects co-payments, co-insurance and deductibles and issues receipts. * Manages cashier box and daily deposits according to company policies. * Processes walk-in patients and visitors. * Answers phones and schedules appointments. * Manages medical records (maintains, files/scans, prepares for schedule). * Ensures all correspondence is scanned and/or filed in timely manner. * Processes requests for medical records release and maintains appropriate logs, etc. * Performs all other related duties as assigned WellMed at San Jose / near SE Military Dr., 78212, next to the Planet Fitness behind the Walmart You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High school graduate or GED required * One to two years of related work experience including data entry * Working knowledge of medical office procedures and medical terminology * Ability to accurately sort and file materials by alphabetic or numeric systems * Effective communication and customer service skills required * This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease. Preferred Qualifications: * ICD 9 and CPT coding experience preferred Physical & Mental Requirements: * Ability to lift up to 100 pounds * Ability to push or pull heavy objects using up to 100 pounds of force * Ability to stand for extended periods of time * Ability to use fine motor skills to operate equipment and/or machinery * Ability to receive and comprehend instructions verbally and/or in writing * Ability to use logical reasoning for simple and complex problem solving Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: WellMed, Healthcare, Bilingual, Patient Services Coordinator, PSC, Clinical, Representative PCC, Patient Care Technician, San Antonio, New Braunfels, Seguin, Gonzales, Shiner, Yoakum, Boerne, Floresville, Helotes,78214, Texas, TX Unitedhealth Group Inc. San Antonio TX

Field Service Representative / Athletic Trainer (San Antonio, TX)

DJO Global