Under the direct supervision of the Branch Field Service Manager, the Field Service Representative 4 is responsible for properly maintaining a territory of Sharp equipment while maintaining a high level of customer satisfaction through proper communications and maintenance of equipment. As an experienced Field Service Representative, this position may also work closely with entry level Field Service Representatives in the form of a mentor or by receiving assistance with special or large accounts. This level also involves problem solving using non-standard techniques as necessary.
Services and maintains a full territory independently in the installation, maintenance and repair of Sharp equipment and proactively develops service plans while maintaining a high degree of troubleshooting capabilities.
Makes recommendations to resolves service calls that are complex in nature recommending solutions that will serve as future precedents for others.
Understands, properly performs and can teach all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins as well as non-standard techniques based on past experience.
Recommends solutions based on the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products. Serves as an expert in troubleshooting and product knowledge.
Actively works to resolve customer relations' situations and communicates any unusual customer situations to a higher level.
Provide guidance on maintaining parts inventory and offers strategies on how to achieve exemplary levels of inventory control and usages.
Completes all required administrative functions in an accurate and timely manner.
Cooperates with fellow workers and management to achieve Branch service goals.
Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and provides resolution where possible.
Performs other duties as prescribed by the Branch Field Service Manager.
6 or more years of experience copier repair or repair and maintenance of electronic equipment.
College degree or Technical vocational schooling preferred (electronics or electro-mechanical)
Must possess Net+ certification.
Must possess strong communication skills and excellent customer service skills
Advanced level application of diagnostic tools, organizational skills and analytical skills
Must successfully complete Sharp equipment pre-testing and training.
Knowledge of Windows and Microsoft Office software products preferred.
A valid drivers license.
Must be able to travel locally on a daily basis to various customer sites.
Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
Exposure to live electrical circuits.
Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
Able to work in confined spaces.
Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Sharp Electronics Corporation is an equal opportunity employer minority/female/disability/veteran
Sharp Electronics Corp