Field Service Rep

Job Summary

Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations

Essential Job Functions*

Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.Establishes and maintains effective professional relationships with store personnel, including regular contact with store management.Conducts product training for store personnel as required.Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc.Attends promotional days and grand openings to help educate customers and employees on Hillman product lines.

Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.May provide direction and supervision to temporary or support personnel assigned to assist with the reset.Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.Completes customer service sheets on MC-75Completes other surveys as directedTakes photos of displays

Maintain and timely submit required records and receiptsFollow prescribed time reporting procedures and submits time worked accurately and promptly.Communications regularly with supervision to ensure feedback of customer related information.Maintains current knowledge of company products field operations, and customer account specifications.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

High school diploma or equivalent

Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.

Competencies - Knowledge, Skills, and Abilities

Intermediate knowledge of Word, Excel, and WindowsAble to read & execute store plan-o-grams in an efficient manner.Strong organizational, planning, and problem-solving skills.Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.Maintains valid driver's license and maintains a driver record acceptable under the provisions of Hillman's Vehicle Policy.

Operational Equipment

N/A

Work Environment and Physical Demands

Work Environment

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

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