Field Service Rep II

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site supervision and direction of preventive maintenance, inspection, installation, commissioning, condition monitoring, overhaul and repair services. Also performs call-out services and commissioning activities on Solar gas turbine packages including complex systems and sub-systems. Will also provide advanced technical training to FSR's and customer personnel and supervise OJT activities Dimensions Directs and reviews the work of others. Independently determines and develops approaches to solutions to customer requirements and problems.

Nature and Scope

• Must have advanced knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Principal Accountabilities

• Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. Provide feedback on problems encountered and how they were resolved.

• Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM's and outside resources on resolving problems.

• Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems .

• Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.

• Will demonstrate the ability to use sound technical judgment for the trouble-shooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems are identified.

• Work individually or with assigned FSR's on the preventive/corrective maintenance.

• Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

• Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and trouble-shooting and be capable of working in a diverse team environment.

• Utilize the Work Force Management Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

• Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. Suggests safety improvements. Act as company representative on accident investigations.

Minimum Qualifications:

• High School Diploma, GED or equivalent.

• 3+ years of gas turbine experience.

• 3+ years of hands on mechanical experience.

• Willing to travel up to 100% of the time.

• Have a sound understanding of condition monitoring techniques including vibration analysis and RCM.

• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUI's within the last 7 years.

• Be eligible to obtain a Transportation Worker Identity Credential.

• Ability to obtain and maintain an offshore medical and survival certificate.

Preferred Qualifications:

• Technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer's license, Marine Engineers Certificate.

• Controls experience, including the ability to program and perform troubleshooting on PLC systems.

• Experience working with Solar Products.

• Customer Facing experience.

• Experience working in the North Slope/Offshore environment.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

July 3, 2024 - July 9, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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