Field Service Rep II

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

This position serves as a technical focal point dealing with a variety of field assignments ranging from: troubleshooting, commissioning projects, service and maintenance inspections, equipment removal and installation of Solar Turbines' range of turbo-machinery products (Gas Turbines, Compressor Sets, Generator sets) used predominately in the Oil & Gas and Power Generation industries.

Principal Accountabilities

• Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment.

• Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training, and Maintenance Management systems.

• Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.

• Will demonstrate the ability to use sound technical judgment for the troubleshooting of complex technical problems.

• Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems is identified.

• Work individually or with assigned Field Service Rep's on the preventive/corrective maintenance.

• Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

• Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and troubleshooting and be capable of working in a diverse team environment.

• Utilize the Work Force Management Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

• Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations, and best practices. Provide feedback on problems encountered and how they were resolved.

• Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment.

• Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems.

• Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM's and outside resources on resolving problems.

Minimum Qualifications :

• High School Diploma, GED or Equivalent

• Willing to learn and develop new skills

• Minimal computational skills i.e. Microsoft O365 Suite

• Mechanical/Electrical skill set including use of diagnostic, measuring and hand tools

• Willing to travel domestically greater than 50% of the time

• Clean Driving Record (includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)

Preferred Qualifications :

• Experience working on turbomachinery or related industry

• Ability to use a multi-disciplinary approach and sound technical judgment to solve complex technical problems

• Knowledge of gas turbine theory and operational practices, gas compressor theory, and generator basic principles

• Basic understanding of control system logic; ability to program and perform troubleshooting on PLC systems

• Aviation Airframe and Powerplant experience

• Technical Certification (e.g. Degree, A&P, Maritime, UTI, MMI, trade school)

• 3-5 years of experience in a related industry

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 27, 2024 - July 10, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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