Field Service Manager

Wagner International LLC Hobbs , NM 88241

Posted 3 weeks ago

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Manager in Hobbs, NM.

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to the best interests of the company wherever field service department activities are involved.

Direct Reports: Some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.

Ensures all warranty invoicing, to internal and external customers, is completed

Supplies all documents and reports needed to the Service or Branch Manager

Develops and manages yearly budget for the Field Service operation

Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free

Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations

Organizational:

Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives

Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills

Interpersonal:

Provides any safety equipment and training to all field service technicians as needed

Works with customers to resolve concerns about service work

Sales:

Provides easy to read and accurate quotes to internal and external customers and PSR'S in order to sell hours in the field service department

Recommends the most cost effective repair procedure and guideline to all customers and PSR's.

Technical:

Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems

Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager

Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations

Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager

Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees

Supervisory:

Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible

Conducts performance reviews for all Field Service technicians and administrative employees

Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required: High School Diploma or GED and some college or trade school

Minimum Experience Required: Five or more years' experience servicing heavy equipment

Required Skills and Competencies:

Data Entry

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading / Writing Skills

Product Knowledge

Reasoning Skills

Computer Skills:

Microsoft Word

  • Basic Skills

Microsoft Outlook

  • Basic Skills

Microsoft Excel

  • Intermediate Skills

Microsoft PowerPoint

  • Basic Skills

Microsoft Access

  • Basic Skills

DBS - Advanced Skills

Wynne

  • Intermediate Skills

ET / SIS / SIS Web / STW

  • Intermediate Skills

Other relevant information:

Ability to gain the working knowledge of computer systems as it relates to Wagner operating systems and Caterpillar SIS and STW and other operating systems as it relates to the field service area.

Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.


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Field Service Manager

Wagner International LLC