Field Service Manager, Visalia CA

Field Service Manager

Visalia, California

Advancing the Future of Freshness, Together

AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.

When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.

What the Role Delivers

Manage Post-Harvest Agriculture Field Service team in Southwest territory ensuring quality on-time delivery of product, services, maintenance and installation of equipment at customer packhouse locations.

Key Responsibilities

In order of relative importance

• Manage a Field Service and Equipment team of ~10 Employees, oversee day to day activities and monitor performance getting regular feedback from Commercial Team and customers. Establish KPIs to measure.
• Prioritize and Schedule routes/projects according to Account Management and Customer needs. Minimizing response times and maximizing efficiency.
• Lead meetings to check-in with entire Visalia AgroFresh team and align on daily/weekly priorities for the business
• Complete Field Service Training/Onboarding program & Continuous training monthly for direct reports
• Use Process improvement to reduce expense and labor budget year over year

Who to Work With

Primary internal and external stakeholders

• Local Account Management, Technical Service team, warehouse operations
• Equipment Design team located in PNW
• Customers and External vendors for equipment/supplies

How We Work

AgroFresh core competencies - those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh
• Owns the Talent

What the Job Requires

• Bachelors Degree, MBA a plus
• Ability to travel locally, Valid California Drivers License
• Preferred: CM or CCSM, CCSP, PMP. Lean Six Sigma certification/belt

What to Have Done and Know How to Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual's performance history and demonstrated potential.

• Established managerial experience and track record of process improvement leading a team
• Excellent verbal and written communication skills
• History of external and internal customer focus and success
• Mechanical aptitude or equipment experience especially in Ag post-harvest industry a plus

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste - that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming - both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• Location of position is in Visalia, CA. This is an in-person/in-field role.