Field Service Manager - SMB

NCR Corporation Atlanta , GA 30301

Posted 3 months ago

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Field Service Manager-SMB

LOCATION: US Virtual

DUTIES AND RESPONSIBILITIES:

  • Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues Accomplishes results through the management of professional teams and department(s)

  • Responsible for end results of the area; contributes to planning and policy within area of expertise

  • Integrates subject matter and industry expertise within a defined area

  • Contributes to standards around which others will operate

  • Ensures all customer metrics are obtained for territories managed

  • Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues

  • Coaches and develops Service managers

  • Implements service strategies and programs

  • Leads technical support initiatives and operations

  • Audits and monitors the assigned account base to anticipate future service and business requirements

  • Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues

  • Provides day-to-day operational leadership and support to multiple territories (sub-area)

  • Contributes to business strategy for the sub-area

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Operations, Business Administration or related field preferred

  • Eight or more years of services delivery or operations support

  • Five years of supervisory experience

  • Experience in a services organization with a distributed workforce in a break fix industry highly preferred

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


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Field Service Manager - SMB

NCR Corporation