Field Service Manager

Who is Monarch Tractor? Monarch Tractor has created the world's first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future.

Monarch provides a platform for farmers to make the transition to productive, precise, profitable and sustainable farming practices. As we seek to revolutionize the farming industry and accelerate the future of clean farming, we approach every problem with a farmer-first mentality to create electric, autonomous, and intelligent solutions. Our team is made up of engineers, farmers, and industry experts who have committed themselves to building the future of agriculture.

We believe the best solutions always come from collaboration amongst diverse perspectives and backgrounds. Monarch Tractor has an opening for a full-time, experienced mechanic to work as a Field Service Manager on agricultural equipment. The team works closely with engineers and other teams to ensure the proprietary technology can progress rapidly.

We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing company. What does the job entail? Lead the Service Dept.

Manage service-related customer concerns such as job scheduling, job progress, warranty issues, etc. Responds to customer calls and lines up service calls and shop work, dispatches trucks for service calls. Schedules work for shop and field.

Maintain industry leading levels of customer satisfaction by responding to customer needs and working with cross-functional organizations. Schedule work through the shop, making the best use of the available space and providing superior service to our customers. Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.

Maintains all management reports necessary to audit the performance of the department and individual employees. Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate. Determine needs relating to special tooling, equipment, vehicles, and work hours, etc.

Maintain a safe, clean, neat, and orderly work environment. Prepare customer repair estimates and/or quotes in a timely and accurate manner and provides follow-up. Resolve customer disputes to ensure fair value for the customer and company.

Review work orders for accuracy and close them in a timely manner. Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. Work within and promotes vision, mission, and values of Monarch Tractor SUPERVISORY DUTIES Manager and supervise service technicians including employee relations issues, performance reviews, training needs, interviewing, hiring, discipline, and termination.

Organize, communicate, and delegate responsibilities and priorities to subordinates to ensure the successful operation of the department. Provide regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. Communicate with and coach employees on assignments, providing technical expertise as needed.

Select, train, and develop employees consistent with department/division goals, providing coaching on career development. More practical skills needed: Mechanical experience in Truck, Automotive and/or Agriculture Industries Two-year degree or equivalent experience and training preferred Minimum 3 years experience in management and service department operations or related fields.

Prior supervisory experience or Service Management Training preferred Excellent customer service skills Good oral and written communication skills Computer knowledge Must have good leadership, detail, and organizational skills. Ability and willingness to work flexible hours Must possess a clean driving record Physical Requirements: Push/pull/Lift/Carry bulky objects up to 50 lbs.

Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping - able to use bolt box. Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Monarch Tractor will reasonably accommodate the known disabilities of qualified disabled individuals. What do we offer?

Competitive Salary Equity Catered Lunch / Snacks at HQ Electronics Allowance Health, Dental, Vision, Insurance Benefits This is not a remote position. The ideal candidate is excited about working in-person with peers in Livermore. We bounce ideas off of each other and strive to achieve maximum collaboration.

We want someone who's excited to be part of the collaborative culture and contribute to that energy. Diversity Monarch Tractor is an equal opportunity employer and makes employment decisions based on merit. Monarch Tractor policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws.

It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. What Personal Information We Collect?

Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your Information? For professional, internal analysis, or employment-related purposes, including job applications.