Field Service Manager

Mckinney Communications Pike Road , AL 36064

Posted 2 months ago

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a

team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of

services that are being provided to DISH Network customers, in a safe and values driven environment.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

  • Hire, train, and evaluate new technicians

  • Conduct performance review meetings, coach employees about work-related issues and job

performance deficiencies, monitor employees work levels and review work performance

  • Investigate and follow-up on customer damage claim incidents

  • Determine schedules, sequences, and assignments for work activities, based on work priority,

quantity of equipment, and skill of personnel

  • Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer

needs while limiting excess costs

  • Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality

  • Provide technical troubleshooting to technicians and customers

  • Share relevant information to technicians and team-members as appropriate

  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety

training to prevent, detect, and correct unsafe conditions or violations of procedures and safety

  • Investigate accidents or injuries and prepare reports of findings

  • Requisition materials and supplies, such as tools, equipment, or replacement parts

  • Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational

procedures, or equipment use

  • Conduct technician team meetings

  • Complete van inspection, maintenance, and cleaning

  • Deliver equipment and tools to field technicians.

  • Establish satellite TV systems by installing equipment, running and pulling cable, programming

and calibrating equipment while adhering to codes, regulations and standards

  • Maintain a safe work environment by following safe practices and adhering to safety policies

  • Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length

  • Must be able to work in tight spaces, including attics and crawl spaces

  • Must be able to work outside in all weather conditions

  • Must be able to stand for extended periods of time

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Field Service Manager

Mckinney Communications