Field Service Manager

KPI Field Service Managers are critical to the support and care of our customers. The Field Service Manager is a working manager and trainer, responsible for up to 8 Field Service Technicians of varying levels. In addition to that they are responsible for:

Schedule compliance for PM contracts, Customer management for arranging site visits, some estimating with the LTS sales team, reporting for completed work orders with customers, reporting weekly status of region to the Field Service Director, technician training, career progression management, updating the CMMS used for the reporting with the CMMS Administrator, creating a working rotational schedule that supports their team’s work life balance and training needs.

The Field Service Manager also works with the Customer Service and Parts departments to ensure all customer needs are met.

The ideal candidate will have 5+ years as a Senior Field Support leader. 10+ years electrical and mechanical work experience with drawings, system integrations, new technology planning, training, and implementation. Experience in manufacturing, assembly, LGVs, AMRs, or material handling are a plus.

Essential Job Accountabilities

• Maintain a quarterly schedule for all technicians.
• Implement training requirements for safety, job function, and career progression for all technicians based on departmental requirements.
• Manage budgeting for all field work, training, and manning required of team.
• Approval and revision of expense reporting, time reporting, and monthly team budget analysis.
• Maintain Key Performance Indicators required by Director of Field Services for the LTS organization.
• Complete Weekly and Monthly reporting to Field Services Director based on those metrics.
• Assist customers (internal and external) with part orders, consumables, repair and return of defective parts, spare parts lists, and requests for information.

Requirements

Required Education, Skills and Experience

• Bachelor’s degree in Engineering, or equivalent work experience.
• Self-starter with proven organization and problem-solving skills.
• Strong oral and written communications.
• Ability to create a PM schedule from a vendor required PM matrix or table.
• Ability to learn and comprehend software programs to assist in the troubleshooting and maintenance of systems.
• Strong mechanical and electrical knowledge of Material Handling Equipment (MHE), Fabrication equipment, manufacturing equipment.
• Practice safe work habits and abide by the safety rules in accordance with our client.
• General knowledge and understanding of PLCs. i.e. inputs and outputs to and from devices.
• Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
• Understanding of systems like CMMS, Sage, Sales Force, and CAD.

Supervisory Responsibilities

Manages a regional team of varying skill levels for completion of Scheduled Maintenance, Project support, and ADHOC requests from customers. Teams generally are between 4 and 8 personnel.

• Schedule requests
• Time-Cards
• Personnel reviews
• Task and budget management by job and employee
• Training schedule for all team members

Other Requirements/Comments [travel, after hours, physical demands, etc.]

• Travel required on average up to 50% of the year.
• 5 years field service experience.
• Must be able to lift 50 lbs., walk long distances, and stand for long periods of time.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Pet Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & DevelopmentKPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.