Harvard Integrations Tea , SD 57064
Posted 2 weeks ago
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Description
Oversee and manage a team of field service technicians. Coordinate and schedule service operations to ensure efficient use of resources. Ensure quality service delivery and customer satisfaction. Develop and maintain effective workflow processes.
Schedule and oversee all work done to our finished product in the field (including warranty related work, unit installation supervision, and miscellaneous field service requests).
Manage personnel performance/merit, concerns, recognition, and career advancements for the Field Service Technicians.
Procure the services of any local contractors needed for field service activities; and for maintaining the relationships and contractual scope understandings of such service providers.
Analyze the needs for equipment, tools, rentals, etc. related to field service work.
Report budget needs and related financial performance of the field service team.
Work closely with the Project Managers to provide communications to our customer base on site activities, schedules, concerns, and remediations.
Work closely with the PM/Engineering Coordinator on the booking and coordination of travel logistics for the field service team members.
Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
Interface with other shop supervisors, staff, production management, production supporting design engineers and management
While at our facility, the Field Service Manager will primarily serve as a production quality function to ensure that we are meeting or exceeding the needs, expectations, and wants of our customers.
This position has an estimated travel expectation of 25%-50%.
Perform additional duties as requested.
Requirements
Preferred bachelor's degree in management, business, or a related field.
Proven experience in field service management.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Familiarity with industry best practices and regulations.
Minimum 10 years of experience in manufacturing.
Electrical experience is preferred.
Excellent communication skills - ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
Desire to build strong team, coach and develop employees.
Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
Ability to read, understand and interpret structural and electrical drawings.
Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
Proficiency in current processes used within the production environment.
Harvard Integrations