Electronic Systems Roanoke , VA 24001
The Field Service Manager will provide day to day oversight and leadership to the field service personnel. This will include managing staff performance and development, hiring and disciplinary actions, succession planning and providing appropriate mentoring and coaching as needed. The manager will be responsible for the southwest territory to include Roanoke, Lynchburg and Charlottesville. Salary - 50 -65K (based on experience) w/ bonus option
Manage the day-to-day activities of the of Field Service Technicians.
Develop and maintain the technical and customer service skills of the team.
Spend a minimum of 3 days weekly in the field with the team evaluating technical and customer service skills, and providing development on a regular basis.
Work closely with Director and Vice President to ensure team meets service benchmarks.
Perform monthly coaching sessions, yearly performance reviews and development plans with each team member.
Recruit new talent as needed.
Handle any and all performance issues.
Ensure effective communication between techs, call center agents, parts, customers and other parties as appropriate.
Keep upper management informed of all customer services challenges and risks.
Provide Director and Vice President with regular reporting that allows for better resource management.
Manage the forecast and P&L.
Work effectively with other Managers to ensure overall excellence in customer service, effective resource utilization, and an effective team environment.
Demonstrated leadership experience. Prior experience as a team lead, manager or supervisor is required.
Technical experience is highly preferred. (field tech experience or experience with computers, networks, printers, copiers, etc.)
Outstanding customer service skills and experience working with clients face to face.
Professional written, verbal, and interpersonal communication skills.
Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.
Check us out at www.esi.net
ESI is an Equal Opportunity Employer and maintains a drug-free workplace.