Field Service Manager (All Genders)

Field Service Manager (all genders)

• Annual salary: 115,000 - 130,000 USD
• Published: 2024-08-13

BENEFITS:

• Comprehensive health coverage including medical, dental, and vision

• 401(k) plan and 4% match

• Holiday Pay and Paid Time Off

• Gym reimbursement

• Tuition reimbursement

• Company-paid disability coverage

• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.

POSITION DESCRIPTION:

The role of Services Manager requires a customer-focused and self-driven candidate. This is a crucial role to ensure customer satisfaction and success of our installed base and will be responsible for all activities related to post sale field service. The successful candidate will foster strong customer relationships, manage the profit and loss of the services P&L, and define and own the sales of contract management. The successful candidate will also be required to work cross-functionally across the organization and regions. In addition, the Services Manager will:

• Lead, develop, and manage all field service and technical support engineers

• Own the overall health of the install base; effectively communicate and escalate install base issues and drive cross functional engagement needed for resolution

• Work closely with the global services team to roll out aftermarket offerings within region

• Develop and execute a strategy for services and post-sale spares/consumables to drive operational excellence, positive customer experiences, and revenue growth in line with the market

• Develop strong relationships with key customer contacts to enable effective engagement and execution

• Provide guidance, leadership, and mentoring to enable a high performing team that challenges status quo.

This position requires approximately 70% travel, both domestic and international Location is flexible

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree in Engineering, Supply Chain, Business or related discipline from an accredited university or college or equivalent knowledge and experience

• A minimum of 10 years of professional experience, with increasing responsibility

• Passion and proven success in leading a services organization focused on the customer's success

• Leadership experience with the ability to create a unique team spirit and high levels of job satisfaction for remote team members

• Exceptional oral, written and visual communication skills

• Strong interpersonal, influencing, and team building skills; proven ability to work well in a matrix environment.

• Proven track record of working with global teams

DESIRED CHARACTERISTICS:

• Metal additive manufacturing industry experience

• Track record of creating and executing impactful strategic initiatives and plans with global impact.

• Strong experience leading or managing projects of various size, duration, and scope and across geographies.

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.

We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 600 employees from over 25 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Japan, Singapore, South Korea and the United States.

HOW TO APPLY:

Apply directly via our online application tool. Unfortunately, we cannot consider applications by e-mail.

We look forward to your application.

You have any further questions? Please feel free to contact us.

Your HR Recruiting Team

Nikon SLM Solutions AG