Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Field Service Engineer/Customer Engineer I - (C1) - Mask

Expired Job

Applied Materials Austin , TX 78719

Posted 4 months ago

Applied Materials is a Fortune 500 company with over 14,000 employees in more than 90 locations and 20-plus countries. Today we're a global leader in flat panel display and solar PV equipment, two industries that increasingly rely on nonmanufacturing to achieve technology breakthroughs.

Applied works to improve the way people live. This is true from the health and well-being of our employees and their communities to our sustainable business practices and corporate governance. Every aspect of our business supports the goal of building a brighter future for all. Our mission is to lead the world with materials engineering solutions that enable customers to transform possibilities into reality. Every day, we help high tech manufacturers around the world stay in the vanguard of technology and increase efficiency throughout the equipment lifecycle, so they can realize their technology roadmaps, solve tough problems, and overcome production challenges.

Our innovations make possible the technology shaping the future. Join us today and help make that happen!

Customer Field Service Engineer

Job Mission

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality, and our field service engineers are positioned in the frontline - Installing, supporting and optimizing complex systems and machinery in our customer sites around the globe. Our machines combine advanced electronics, lasers and optics, robotics, mechanics, chemistry, controls, computing and software, and our field service engineers master these fields together with customer facing skills, and grow throughout their careers as they advance in rank and knowledge.

Job Description


Your role may include some or all of the following:

  • Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

  • Analyze applicability, accuracy and adherence to design specifications.

  • Evaluate and diagnose problems and make appropriate repairs.

  • Expediently escalate issues to supporting resources when necessary.

  • Work with co-workers, customer & field support in isolating and solving problems.

  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

  • Train customers in use and routine maintenance of equipment.

  • Answer customer questions and assist customers in a professional manner.

  • Act as a resource for users on routine malfunctions.

  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

  • Provide appropriate support and assistance to less experienced personnel as necessary.

Personal Skills

  • Ability to complete assignments with attention to detail and high degree of accuracy.

  • Proven ability to perform effectively in a demanding environment with changing workloads.

  • Work independently or as part of a team and follow through on assignments with minimal supervision.

  • Ability and desire to work in a safe manner at all times.

  • Clear and effective communication skills.

  • Ability to establish and maintain cooperative working relationships with co-workers and customer.

  • Strong customer focus and commitment to Customer Satisfaction.

  • Work according to a strict set of procedures within the provided timelines.

  • Mechanical aptitude and knowledge of robotics, pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

  • Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

  • Ability to train and mentor Engineers and customer employees.

  • Verbal and written language skills in English.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit, walk, talk, hear, use hands to keyboard, finger, handle, and feel, stoop, kneel, crouch, twist, reach, and stretch.

  • The employee is occasionally required to move around the campus.

  • The employee may occasionally lift and/or move up to 35 pounds in weight unaided.

  • May require travel dependent on company needs.

  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Can work under deadlines.

  • The environment generally is moderate in temperature and noise level.

  • Must be able to read and interpret data, information, and documents.

  • Can observe and respond to people and situations and interact with others encountered in the course of work.

  • Can learn and apply new information or skills.

  • Willingness to continue learning and growing in a professional environment is necessary.

  • Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

  • Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

  • Position works under the direction of a Manager.


Position requires an Associate's degree in an Engineering field or equivalent experience.

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Engineer (Austin TX)


Posted 3 days ago

VIEW JOBS 12/12/2018 12:00:00 AM 2019-03-12T00:00 Job TitleField Service Engineer (Austin, TX) Job Description Support Philips Imaging Systems business in the Austin/Waco/Temple region. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Relocation services will not be provided for this position. Candidates must reside within the territory or within a commutable distance to Austin, TX. You are responsible for Customer Ownership * Build credibility and trust with customers by conducting pro-active customer visits. * Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues. * Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process. * Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment. * Generate revenue growth by offering solutions aligned with service portfolio. Teamwork * Adopt, develop and implement best practices. * Proactively schedule activities and make yourself available to assist others. * Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assist in identifying training gaps within the team. * Actively seek to mentor others. * Actively participate as a member of regional work team and works to improve team processes. Compliance * Operate under the required knowledge of State and Federal regulatory requirements. Adhere to established training, quality, and safety requirements. * Manage company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. * Perform all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork. Technical * Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities. * Independently resolve equipment and customer issues. * Independently complete PMs, FCOs, installations, and all related tasks. * Independently diagnose and resolve electronic, network, and mechanical problems. * Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively. You are a part of Working as part of our Global Sales and Service organization, you'll benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. To succeed in this role, you should have the following skills and experience * Associate Degree in electronics or equivalent combination of education and experience. * Previous imaging experience strongly preferred - cardiovascular and/or nuclear medicine experience a plus * BSEE/BSEET/BSME/BSMET preferred * Working knowledge of computers and networking. * Have and maintain a valid driver's license and a driving record that is in compliance with Philips' Fleet Policy. * Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred. * Experience with diagnostic imaging equipment required. * Strong organizational skills, self-disciplined, and the ability to work independently. * Ability to communicate effectively with various levels of employees and customers both verbally and in writing. * Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives. * Ability to adapt to changing work requirements in a complex, fast pace environment. * Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. * Ability to read and interpret schematics and site drawings. This position will require you to meet all customer specific mandates such as vaccinations and or screening tests. In return, we offer you Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. #LI-PH1 #IndeedCS Contact If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to (Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.) Philips Austin TX

Field Service Engineer/Customer Engineer I - (C1) - Mask

Expired Job

Applied Materials