Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Field Service Engineer

Expired Job

The Ryzex Group Dayton , OH 45401

Posted 3 months ago

Job Summary:

Responsible for the installation, maintenance and repair of thermal, laser and impact printers and/or FHE (Forms Handling Equipment). Responsible for generating leads and sales opportunities. Also responsible for understanding our customers' business and needs.

Essential Functions:

  • Installs, maintains, and repairs thermal, laser and impact printers and/or FHE

  • Repairs and corrects malfunctions as necessary

  • Prepares detailed service and failure records

  • Trains customers on products

  • Responds to emergency repair calls as needed

  • Communicates promptly and accurately all information required by internal support functions

  • Provides high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner

  • Responsible for understanding the our customers' business and the use of the products and Peak services in connection with our customers' business

  • Identifies leads

  • "On Call" is a requirement

Other Duties:

  • Critical physical effort consisting of continuously standing, bending, and handling equipment

  • Stand-by duty as required

  • Exposure to limited amounts of noise and paper dust

  • Extensive driving (over 50%) to client sites

  • Performs other duties as assigned

Job Qualifications:

  • Associates degree in electronics or equivalent experience

  • Ability to operate within division or department policy guidelines using independent judgment in achieving assigned objectives

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

  • Ability to prioritize and handle multiple tasks simultaneously

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Engineer II

General Electric

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 Field Engineer II * GE Healthcare * Experienced * Posted 10/18/2018 9:57:01 AM * 3187057 * Job Function: Services * Business Segment: Healthcare Global Services Location(s): United States; Ohio; Cincinnati, Dayton Role Summary: The Field Service Engineer 2 is fully qualified to perform service in one modality, and may have basic training in one or more additional modalities. Acts as the primary GEHC Services face to the customer. Responsible for meeting the daily service repair needs of designated equipment, and drives customer satisfaction through Service Excellence. Essential Responsibilities: 1. Under minimal supervision, serve as GE Healthcare lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Field Engineers. 2. Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers. 3. Effectively communicate and partner with teammates and colleagues. 4. Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. 5. Understand and communicate business goals and objectives to the broader GE team servicing assigned customers. 6. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. 7. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. 8. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. 9. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. 10. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. 11. Keep up to date with competitor information and market trends. 12. Identify business opportunities for the organization. 13. Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed. 14. May include application training of clinical or scientific staff on designated equipment. Qualifications/Requirements: 1. Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 6+ years of experience servicing electrical equipment. 2. Experience interfacing with both internal team members and external customers as part of a solution based service process. 3. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. 4. Experience troubleshooting and responding to customer concerns. 5. Experience with Web applications as well as Microsoft suite of products. 6. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). 7. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. 8. Must have and maintain a valid Driver's License. 9. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. 3. Complete all planned Quality, EHS & Compliance training within the defined deadlines. 4. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 5. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 6. Ensure timely dispatch closure (if applicable). 7. Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization. 8. Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe (if applicable). 9. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. 10. Maintain tools and test equipment properly and ensuring they are calibrated. Desired Characteristics: 1. Strong coaching and mentoring skills. 2. Strong time management and organization skills and ability to juggle multiple responsibilities. 3. Self-motivated. 4. Strong networking and interpersonal skills. 5. Training and experience in multiple modalities. 6. Demonstrated understanding that customers determine our success. 7. Operate with efficiency and sense of urgency. 8. Willingness to learn and adapt to changing environments. 9. Empower and inspire others. 10. Ability to deliver results in an uncertain environment. 11. In the Life Sciences business you must be a Field Engineer Level 1 for 2 years before moving to a Field Engineer Level 2. About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Ohio; Cincinnati, Dayton GE will only employ those who are legally authorized to work in the United States for this opening. General Electric Dayton OH

Field Service Engineer

Expired Job

The Ryzex Group