GENERAL SUMMARY & OVERALL CHALLENGES:
The Field Service Engineer installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.
The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.
Install, repair, calibrate, clean and test instruments.
Follows logical troubleshooting procedures and diagnoses problems in a timely matter.
Manages positive customer relationships
Conduct professional behavior with team and customers.
Follows expense guidelines and Danaher compliance policies
Develops strong partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.
Reviews solutions with customers; discusses needs and ensures a safe operation situation.
Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.
Compliance with all regulatory and company required documentation and service work orders.
Performs on-call duties to cover weekends and overnights
Cross covers other regions as necessary
Markets and sells service to Radiometer customers
Attend and participate in Sales Presentations within own region
REQUIREMENTS FOR THIS POSITION
Position Specific Competencies / Experience
One year Field Service Engineer or related experience prefer medical field
Proficient with basic Radiance HIS/LIS installation and troubleshooting
Proficient with analyzer network/connectivity setup and support directly to LIS/HIS systems.
CompTIA A certification preferred
Basic Networking or IT system upgrades / troubleshooting experience
Travel (required estimated % of time)
Ability to properly escalate to a senior service level
Effective in making appropriate service decisions within deadlines
On Call required on an alternating schedule
Ability to lift or maneuver 40 lbs.
PERSONAL TRAIT PROFILE
Must be self motivating with a positive outlook and focused on quality work. Plan day in an organized manner and pays attention to details and accuracy.
Excellent written and verbal interpersonal and communication skills.
Effectively manages unexpected situations.
Ability to collect information, identify and diagnose problems.
Ability to work independently
Must be able to interface with customers in problem solving instrumentation problems.
Able to communicate to customers resolutions of problems
WHY IS THIS POSITION AN ATTRACTIVE OPPORTUNITY?
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.