Field Service Engineer

Service Express, Inc Indianapolis , IN 46218

Posted 2 months ago

If you're...

  • Driven by helping others

  • Energized by solving challenging problems

  • Passionate about working hands-on with computer hardware

  • Motivated by working in collaborative team atmospheres

You may be interested in our Field Service Engineer position that we have available! This opportunity provides 24x7 server support and includes providing exceptional customer service with each interaction.

Overview:

We are looking to add a Field Service Engineer to our Indianapolis team. Our company provides 24x7 onsite data center hardware support. This position requires Service Engineers to drive to a customer site whenever a call is placed. Our Engineers are reimbursed for travel expenses, as they use their own vehicles. Travel consists of service calls typically within a 100-mile range, as well as periodic training, and at times traveling out of state. When on call, our field service technicians may have to drive to any one of these locations at any time of the day or night.

Responsibilities:

  • Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts

  • Provide top-notch service to ensure 100% customer loyalty

  • Understand and practice proactive service methodology

  • Engage other departments when appropriate (i.e. Purchasing, Support, Sales)

Desired Skills & Experience:

  • Strong technical skills with at least a basic knowledge of computer hardware

  • On-call availability for 24x7 customer needs as part of a scheduled rotation throughout the local service team

  • General field service experience preferred

Why Work For Service Express?

Service Express is a Grand Rapids, MI based data center maintenance company seeking talented and successful individuals with integrity and a strong work ethic.

We believe people join cultures not companies. At Service Express, our Core Value is to "work with our employees to help them achieve their personal, professional and financial goals." Our philosophy has always rested on the belief that when our employees achieve their goals, the company will flourish.

By combining a proactive approach to better service and better solutions, we create long-term partnerships with customers based on mutual respect, trust and loyalty.

We continue to grow more every year and our employee and customer focused approach to business has helped generate double-digit growth since our start in 1993. Here you are more than an employee; you are a member of the Service Express Team.

We aren't the only ones that think Service Express is a great company, though!!!

  • Named by Forbes as one of America's Best Small Companies

  • Made the list of the Top Company Cultures by Entrepreneur.com and CultureIQ

  • Consistently been named one of the 101 Best and Brightest Companies to Work For

  • Among the Inc. 5000 fastest-growing private companies in America

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.


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