Field Service Engineer - Roswell, GA

Hologic Roswell , GA 30076

Posted 3 weeks ago

Our PURPOSE-to enable healthier lives everywhere, every day-is driven by a PASSION to become global champions for women's health. We succeed by fulfilling our PROMISE to bring The Science of Sure to life through product quality, clinical differentiation, customer relationships and our team's talent and engagement.

Our Purpose is simple: to enable healthier lives everywhere, every day. Toward this end, we offer clinically proven products designed to detect, diagnose and treat disease and other health conditions that primarily affect women-earlier and more accurately than ever to provide ever greater certainty and peace of mind. This focus has fueled our long track record of innovative medical breakthroughs across many therapeutic areas-breast health, cervical health, body composition, gynecologic health, perinatal health, skeletal health and sexual health-touching the lives of more than 230 million women around the world every year. In fact, as global champions for women's health, no company in the world has done more to fight cervical and breast cancer than Hologic-and we will continue to challenge ourselves to ensure that future generations of women have access to our life-saving innovations.

Of course, none of this would be possible without the talent and passion of our employees. Together, our collective expertise and dedication to develop and market robust, science-based certainty, sustain a pipeline of exceptional solutions that respond to the unmet health and wellness needs of women, families and communities. And when we fulfill our purpose and promise to the world, we also fulfill another goal: a business that generates sustainable global financial growth from which success and prosperity for our company, employees and investors naturally follow.

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Roswell, GA.

Summary of Duties and Responsibilities

  • Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.

  • Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.

  • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.

  • Assist other Field Engineers as necessary.

  • Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.

  • Complete and submit all required paperwork on time and accurately.

  • Train customers on the basic operation and use of Hologic products.

  • Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.

  • Provide support at conventions, trade shows and customer trials.

  • Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.

  • Manage inventory, keep accurate records, and return unused and failed parts promptly.

  • Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

  • Manage the assigned territory in an organized fashion.

  • Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.

  • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.

  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications

  • Must be a self-starter, able to travel and work independently with minimal supervision.

  • Must be capable of multi-tasking, setting priorities and scheduling work activities.

  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

  • Willing to work flexible hours and overtime on short notice.

  • Position requires the ability to be "on call" after normal working hours.

  • Depending on location, position may require frequent overnight travel.

  • Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance.

  • High degree of mechanical aptitude.

  • Excellent communications skills, both written and verbal are required

Education

  • Associates Degree or equivalent in electronics, computer science or related technical discipline is required.

Experience

  • 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

  • Experience designing, installing, or maintaining computer networks highly desirable.

Specialized Knowledge

  • Strong computer literacy.

  • Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

Additional Details

(Including Physical & Mental requirements)

  • Must be able to lift a minimum of 50 pounds.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Advisor Nalley Lexus Roswell

Asbury Automotive

Posted 3 days ago

VIEW JOBS 10/26/2020 12:00:00 AM 2021-01-24T00:00 Overview Nalley Lexus Roswell is Now Expanding Our Team! Seeking an Experienced Advisor for High Volume Service Drive Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Nalley Lexus Roswell, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Advisor who will help us redefine the car-servicing experience. Apply now! Benefits Pay and Recognition: * Weekly pay * Paid holidays & paid time off * Paid training * Stock equity grant awards (select management and front-line team member's eligible!) Insurance / Retirement: * Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans * Up to 8 weeks paid pregnancy leave (disability leave) * Health savings * Flex spending accounts (tax free) * Short-term and Long-term disability plans * Life Insurance (Whole Life and Term) Learning, Tuition Assistance and Career Development: * Digital career path tool to assist with career development * Continuous training through Asbury University * Professional growth and development opportunities Additional advantages: * Student loan relief resources * Employee assistance program * Employee discounts on vehicle purchases, parts and service repairs * Scholarship awards * Opportunities to join our community service initiatives * Aggressive Employee referral program with bonus opportunities Responsibilities and Qualifications The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention. * Greet customers in a timely, friendly manner and obtain pertinent vehicle information * Actively promote and build rapport with the customer * Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications * Generate and provide customer with a complete and accurate estimate of repair * Establish and communicate completion time of repair with customer and technician * Answer incoming service calls * Maintain and schedule service appointments * Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) * Strictly follow the manufacturer's warranty guidelines and procedures * Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores * Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property * Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience heavily preferred * Must be a minimum of eighteen years of age * Must have a valid driver's license * Must be able to pass pre-employment screening (background & drug test) IND4 Asbury Automotive Roswell GA

Field Service Engineer - Roswell, GA

Hologic