Sartorius AG San Francisco , CA 94102
Posted 1 month ago
Sartorius is seeking a motivated Field Service Engineer for our BioAnalytics division based remotely in the Bay area, CA. In this role you will be supporting complex cell analysis equipment in our current portfolio while partnering with our customers to build and maintain world class customer satisfaction, customer retention and drive success.
What you will accomplish together with us
You will provide exceptional customer care
Responsible for installation, repair, and preventative maintenance while maintaining communication, scheduling, inventory, and administrative compliance.
Use your knowledge and abilities to tie workflow to schedule to minimize unnecessary travel
One of your tasks will include performing field service, calibration, and installation of complex mechanical systems, as well as perform preventative maintenance and field sterilizations
Assist with software updates/upgrades and helping to resolve IT issues related to Bio Analytics system installations
You will help build positive relationships with customers
Utilize your knowledge to provide technical support to customers
Your duties will include providing training to customers on the basic use and operation of Bio Analytics instruments
Assist in drafting documentation to show and ensure compliance with both internal and external regulations and protocols
In the event of an issue, prepare customer facing estimates of equipment repairs.
In this role, you will keep precise records and produce timely, detailed and detailed service reports; this will include keeping correct count of parts assigned to the engineer
You will pass along identified leads to the sales manager
Ability to travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA and additional facilities and site for training and conferences as needed
Expected to lift items that weigh up to 35 Kg
You will perform other duties as assigned
What will convince us
Completion of Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering preferred
You have completed an Associate degree in Engineering or High School Diploma/GED and equivalent combination of 5+ years industry experience and/or technical/military training
You possess the ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
You have demonstrated a strong aptitude for hands-on engineering testing and experimentation in a lab/shop environment
You possess good working knowledge of ISO requirements and other relevant guidelines and regulations
You are proficient with MS Office software, including Outlook, Word and Excel.
You have a valid Drivers License with an excellent driving record
We Value:
You possess the ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Social Skills and Perceptiveness: Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Math / Science: Use mathematics and scientific concepts and methods to solve problems
Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Expect up to 50% overnight travel to support Field Service activities
Identification with our core values: Sustainability, Openness, Enjoyment
Base salary offered for the position in Colorado/NYC/CA is $75,000.00 - $105,000.00 depending on experience.
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/career
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Sartorius AG