Field Service Engineer- Raleigh NC

Sartorius AG Raleigh , NC 27611

Posted 4 days ago

As the Field Service Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you will accomplish together with us

  • Provide service and customer support during field visits or dispatches

  • Tie workflow to schedule

  • Manage all on site installation, repair, maintenance and test tasks

  • Diagnose errors or technical problems and determine proper solutions

  • Produce timely and detailed service reports

  • Document processes

  • Operate vehicle in a safely manner and use field automation systems

  • Follow all company's filed procedures and protocols

  • Cooperate with technical team and share information across the organization

  • Comprehend customer requirements and make appropriate recommendations/briefings

  • Build positive relationships with customers

What will convince us

  • Technical degree or equivalent experience

  • 2+ years proven field service experience

  • Ability to troubleshoot, test, repair and service technical equipment

  • Ability to work flexible shifts and to adapt to changing work schedules

  • Familiarity with mobile tools and applications

  • Identification with our core values: Sustainability, Openness, Enjoyment

As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.

What we offer

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

  • Opportunity for international career development:

a global network offering seminars and training sessions, expert and manager career paths

  • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

  • Work-life balance: Working from home at many sites

  • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.

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Field Service Engineer- Raleigh NC

Sartorius AG