Beckman Coulter Diagnostics Field Service Engineers provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As a Field Service Engineer (FSE) you will be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being. Would you like to be part of a team providing frontline support to hospital laboratories? Are you ambitious and seeking to drive healthcare forward?
As an FSE on our team, you will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to rapidly repair instrumentation. In addition, you will train our customers and verify the operational performance and data quality of systems in order to contribute to our overall commercial organization.
Many FSEs operate independently within their geographic territory, however we operate as a team to share standard methodologies, mentor and receive experienced technical support. In this role, you will enjoy being home-based and will also be provided with a company car, iphone and laptop. You will also have the opportunity to travel within the region to support customers using your technical expertise.
The Field Service Engineer in this position will:
Under minimal supervision, serve as lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train newer Field Engineers
Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products
Repair, maintain, and install product line(s).
Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed
Travel throughout the district territory, experiencing all the various places our instrumentation is utilized
Document and report all repairs and product failures
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and adhering to cycle times
Help with the development of preventative maintenance procedures
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Applicant will require ability to lift up to 50 pounds. This would be to include tools, replacement parts, consumables etc.
Maintain a Valid driver's license that meets Beckman Coulter's safe driver standards
Beckman Coulter Associates who drive Beckman Coulter vehicles must comply with the Danaher Company Vehicle Policy.
Vendor credentialing requirements include without limitation, yearly background checks, immunizations, and various trainings.
Comply with vendor credentialing requirements is an essential function of this position.
Effective communication and customer service skills.
Instill customer satisfaction that is recognizable and valuable to the customer
Stay compliant with the company's standard background check, including a post-offer drug test.
Strong time management and organization skills.
Associates degree plus 1-3 years experience
Technical Associates degree or equivalent in military experience
Hold a current valid driver's license and good driving record over last three years is required
Willing to work different shifts as business needs
Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training
3 years' experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Med-Tech experience
Experience collaborating with internal team members and external customers.
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.