Field Service Engineer

OSI Systems Bellingham , WA 98226

Posted 1 week ago

We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.

Rapiscan Systems | AS&E, an OSI Systems Company is seeking a Field Service Engineer, based out of Burlington, WA.

A Field Service Engineer (FSE) has the primary responsibility of ensuring that the users of Rapiscan Systems | AS&E equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 100% travel (International & Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. An FSE will be expected to assist in the field training of new FSE's. Other duties as required or directed.

Job Description

  • Perform service and maintenance for AS&E systems, as requested by Field Service Managers.

  • Follow Field Service contract requirements for response time, information reporting and customer management.

  • Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with AS&E business objectives.

  • Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.

  • Maintain and carry Field Service Tool Set.

  • Assist FSE 1's or peers when needed or requested

  • Complete timely Oracle reporting of labor, expense and materials to support relevant service contract requirements and AS&E policy.

  • Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per AS&E policy, including any specific customer contractual requirements (as needed).

  • Follow company safety program requirements.

  • Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.

  • Carry company provided cell phone and laptop and be on call.

  • Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.

  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork

  • Demonstrate behavior consistent with the company's Code of Ethics and Conduct

  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

  • Duties may be modified or assigned at any time to meet the needs of the business

Travel Requirements:

  • Possess the willingness and flexibility to travel up to 100%.

  • Work independently to plan and arrange travel accomodations within AS&E guidelines

  • Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays, etc)

  • Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including timely submission of expenses

  • The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.

  • Understand and comply with company travel policy

  • Maintain valid passport and credit card as required to support business travel.

  • Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.

Job Qualifications

  • Minimum 5-7 years (or equivalent experience) of supporting complex capital equipment in a service capacity; previous X-Ray experience a plus, prior field service experience preferred.

  • B.S. in Electronic Technology or Engineering with Mechanical Engineering experience

  • Technical degree or, demonstrable mechanical / electrical ability and knowledge.

  • Previous experience may be substituted for the Technical Degree.

  • Strong knowledge / skills of Analog, Digital, and Mechanical systems.

  • Networking hardware and software knowledge and application skills a must

  • Database management and programming, software / firmware protocols.

  • Ability to effectively manage both technical and administrative functions.

  • Strong written and verbal communication skills (multi-lingual is a plus).

  • Good working knowledge of Microsoft Office suite.

  • Working knowledge of Oracle workflow management systems, or similar ERP system.

  • Must be able to work independently and make logical decisions within position parameters based upon AS&E's guidelines.

This position includes an education verification, credit check and driving record as part of our background check.

Equal Opportunity Employer

EEO is the Law

Poster Link:

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for the Security and Healthcare divisions, as well as to external original equipment manufacturer clients for application in the defense, aerospace, medical and industrial markets, among others.

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Field Service Engineer

OSI Systems