Field Service Engineer - Ontario

Want to work for a company who protect the consumer whilst also having a highly commercial focus? 'We Keep Food Safe' from physical contaminants, saving lives and reducing waste.

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive equipment, that delivers on our company purpose to ensure when products leave the factory, they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments, providing high quality technical service and trusted advice to our customers.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems' parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization.

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you!

The role is remote/travel hybrid. We are looking for someone based out of the Greater Toronto Area.

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma's customer sites throughout Ontario. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class operator.

Responsibilities:

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.

• Verify that machines are operating at peak efficiency by proper calibration and testing.

• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.

• Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.

• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.

• Provide timely feedback on equipment reliability and design.

• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.

• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.

• Exercise safe working practices and procedures at all times.

• Conduct on-site training with customer's personnel to ensure proper operation of equipment.

• Hold meetings with customers, including scope and exit meetings.

• Participate in the rotation of weekend on-call duties and after-hours phone support.

• At Loma's team environment, frequently communicate between the field and the internal office support staff on technical related issues.

• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.