Field Service Engineer

Description

The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal.

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023 & 2024 (Rated by our employees) Top 30 in our industry category
• Doubled in revenue from 2020 to 2022
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers.

Role Responsibilities

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company's parts inventory under the position's control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, "add-ons," and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Support the customer beyond the defined working schedule as required.

Requirements

• HS/GED or STEM associated degree- Must
• B.Sc. in Electronics/Mechanical Engineering or equivalent- Advantage
• Minimum 2 years of experience as a support engineer or demonstrating hands-on expertise in maintenance. Military technical experience is also considered relevant- Must
• Knowledge and experience in the Semiconductor domain- Advantage.
• Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
• Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
• Knowledge in optics, GUI SW design, and mechanical components
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• Travel for training and support both domestically and internationally: 15% -20%

Please note: This is a compressed shift schedule position with 12 -hour shifts, 4 days on and 3 days off, 40-48 hours per week.

Night and day shifts with overtime compensation.

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com