Field Service Engineer

MTS Systems Memphis , TN 38103

Posted 2 weeks ago

smart people.

smart ideas.

smart choice.

A thriving environment for learning, innovation and growth.

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people's lives. It is a place where you can learn, innovate and grow professionally.

Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials - this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

By joining MTS, you'll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You'll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

Our business is thriving. Our future is exciting. Your potential is unlimited.

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

Primary Objective:

To calibrate, maintain, install, troubleshoot, and repair MTS equipment at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

Major Areas of Accountability:

  • Learn and utilize MTS technology and business practices in order to provide on-site customer support. Develop/utilize skills to provide customer support at an integrated system level.

  • Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.

  • Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.

  • Performs calibrations relevant to assigned customer base independently. Performs all calibrations within Scope of Accreditation.

  • Coordinates and conducts installation activities. Provides Sales support on system up-grades by verifying configuration details.

  • Implements the operational requirements of the MTS Corporate and Field Service Quality System. Utilizes knowledge of the Quality Systems to support customer's lab requirements.

  • Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.

  • Is knowledgeable of and understands SSD strategic goals relative to growth, margin and marketing. Assists as requested to support IAM, SSE & SE service sales efforts. Utilizes knowledge of goals in customer discussions.

  • Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).

  • Manages workload and seeks assistance when needed.

  • Mentors Associate FSEs.

Qualifications:

  • Vo-tech degree in a technical field or equivalent military training and a minimum of 7 years relevant experience, 2 years of which must be in servicing MTS or similar equipment; or 11 years relevant technical experience, 2 years of which must be servicing MTS or similar equipment.

  • Works under minimal supervision. Fully qualified to work Independently.

  • Willing to travel 50-60% including overnight travel.

  • This territory is based in Memphis, TN. It services Tennessee, Arkansas, and Mississippi.

#LI-MB

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Sales/Service | | |

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Engineer I Field Service

Thermo Fisher Scientific Inc.

Posted 2 months ago

VIEW JOBS 11/30/2020 12:00:00 AM 2021-02-28T00:00 Job Description Engineer I, Field Service Position Objective: The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. Essential Functions: * Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service * Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions. * Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's. * Interacts with customers to offer and close the sale of service contracts and other service products. * Collaborates with internal partners to resolve customer issues and improve processes. * Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions. * Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. * Executes Qualification & Validation Products at customer sites. * Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors. * Manages travel expenses and follows Life Technologies travel policies and guidelines. * May be required to perform other related duties as required and/or assigned. Education Requirements: Requires a bachelor's degree in engineering, biology, chemistry or related field or High school diploma and 7 years equivalent work experience and knowledge. Required Qualifications: * Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role * Uses effective questioning to identify customer needs * Exercises judgment setting work priorities and identifies next steps * Requires minimal oversight * Participates as a positive influence to the team * Quickly adapts to change with positive and constructive feedback Preferred Qualifications: * Experience in a clinical, diagnostics and/or other regulated environment * Aptitude for learning and understanding IT systems and processes * Experience in related product applications Working Conditions: Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts. Thermo Fisher Scientific Inc. Memphis TN

Field Service Engineer

MTS Systems