Field Service Engineer IV - Remote, HI - Secret

Field Service Engineer IV - Remote, HI - Secret

This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) for various RF-ITV nodes throughout Hawaii (Oahu and Hawaii).

• Remote - Applicant must reside in Hawaii*

You will work on a team responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)

JOB DUTIES:

• Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands' networks and ensure interoperability/sustainability.

• Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 95%.

• Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas.

• Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs).

• Independently perform Global Operations missions to include site surveys, installations, site de-installations, and provide a Gov't customer report deliverable upon completion of each event.

• Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches.

• Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database.

• Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining,

• Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations

REQUIREMENTS (MUST HAVES)

• Active Secret clearance.

• DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification.

• Bachelor's degree in Information Technology or a related technical discipline and at 8 years of prior relevant experience or 12 years prior relevant experience in lieu of degree.

• Current driver's license, own vehicle and able to drive continuously for up to 6 hours.

• Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck.

• Must possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software.

• Prior experience in a Field Service position.

• Experience working with DoD IT systems; knowledge of cybersecurity tools and policies; experience with remote management software, Windows 10/11 and antivirus software.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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