Field Service Engineer

Job Description:

To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business.

Major Areas of Accountability:

Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance. Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations. Performs calibrations relevant to assigned customer base independently. Coordinates and conducts installation and maintenance activities. Implements the operational requirements of the MTS Corporate and Field Service Quality System. Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing. Maintains service documentation in requested format for all service activities delivered at customer sites as assigned. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment). Maintains current knowledge and training in MTS technology and products. Other duties and special projects as assigned.

General Qualifications:

• Experience in support and service.

• Good oral and written English communication skills.

• Basic MS-Office computer and software skills.

• Ability to work with high degree of personal discipline.

• Problem solving and analytical business skills.

• Willingness to travel.

• Must possess a valid driver's license and able to obtain automobile/liability coverage.

Physical Demands (MTS Global):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to lift 10 pounds (4.6 kilograms), lift and/or move up to 50 pounds (22.7 kilograms) frequently, and lift and/or move more than 50 pounds (22.7 kilograms) occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and troubleshoot defects or abnormalities in the work.

Additional information

Best in Class Benefits

• Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.

• Affordable Medical, Dental, Vision Insurance

• HSA/FSA with a company match

• Income Protection Benefits

• Industry Leading 401(k) plan

• Paid Time Off

• Parental Leave

• Matching Gift and Volunteer Program

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.