Field Service Engineer III - Operations Support Specialist

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:

• This position will be based at the Thermo Fisher facility in Fremont, CA. This will be a hybrid role, providing service coverage in the western region, and support for the Fremont based service operations team.

A Day in the Life:

• Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.

• Coverage will include analyzers assigned/or scheduled for PM/Service within the Western Region, Demo Units in house/remote, and systems in the Fremont based instrument lab.

• Provide effective, timely communication and negotiation scheduling with the customer, partner.

• Ensure effective and timely service and appropriate documentation is recorded through required processes.

• Knowledgeable of safe operations and maintenance of the analyzers.

• Maximize analyzer uptime and maintain a high level of customer satisfaction.

Operations Support Specialist:

• Manages the Field Service Engineers tools/calibration program.

• Manages spare parts warranties and RMAs to the manufacturers.

• Manages spare parts life cycle activities, in coordination with technical and marketing stakeholders, including associated processes (PCOs, DCOs and ECOs)

• Works with Field Service Manager, Buyers/Purchasing team, to monitor spare parts inventory, to ensure adequate supplies are available.

• Back up Service Support Specialist (

• Service Contracts

• Setting up new accounts

• Managing activities involving field service/SMX.

Education:

• High school diploma or equivalent required

• Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level preferred.

Knowledge, Skills, Abilities:

• Minimum 3+ years' experience as a Field Service Engineer.

• Effective communication skills and establishing good customer rapport are essential.

• Proven ability to prioritize service requests and produce clear and concise documentation.

• Must have ability to work independently and have good organizational, communication and time management skills.

• Computer proficient/strong skills using MS Office, and related software tools.

• Must be available to travel overnight up to 35-40% within the territory or other areas as required.

Essential Functions and Physical Requirements

• Ability to safely lift 50 lbs with assistance on occasion.

• Ability to safely lift and carry 25-30 lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach daily in a service function.

• Maintain a valid driver's license and safe driving record.

• Regular and reliable attendance.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $43.70-$65.55.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards