Field Service Engineer II

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.

Discover Impactful Work:

The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. The FSE will primarily handle an assigned territory, but will provide service in other territories as needed.

Location Specific Information:

The ideal candidate must be based in Denver, CO with expected travel through the Pacific Northwest (i.e. UT, WA).

A Day in the Life:

• Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation

• Must have excellent customer-facing skills and prioritize customer satisfaction

• Maintain inventory and administrative records in a timely manner

• Assist in the development and improvement of service processes and information

• Assist other Field Service Engineers with troubleshooting and problem resolution

• Resolve technical issues with hardware, firmware and software

• Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action

• Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials

• Ensure accurate communication and/or documentation for product complaints per SOP

• Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions

• In addition, other duties may be assigned as the business need warrants.

Keys to Success

Education:

• Must have associate's degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor's degree in engineering or technology preferred

Experience:

• 2+ years of experience with related science, engineering and/or customer skills

Knowledge, Skills and Abilities:

• Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment

• Must be able to travel at least 75% with overnight stays

• May be required to travel to customer sites with as little as 24 hours notice

• Must be able to take at least 10 paid on-call weekends in a year

• Must be able to lift up to 50 pounds on a routine basis

This position has not been approved for Relocation Assistance.

Compensation and Benefits

The hourly pay range estimated for this position based in Colorado is $28.85-$43.27.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards