Field Service Engineer

Location:

Lodi, Lodi, Italy

Job ID:

R0031293

Date Posted:

2023-10-20

Company Name:

HITACHI ENERGY ITALY S.P.A.

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

General information:

For our Business Unit High Voltage based in Lodi we are looking for a Field Service Engineer who will be responsible for executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);

• Contribute to customer satisfaction by executing Service work according to customer order and expectation;

• Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;

• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

• Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed; Proactively identify potential equipment failures and requests proactive corrective actions;

• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;

• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;

• Provide recommendations to management to improve operations and customer service;

• Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents;

• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

• Electrotechnical Diploma;

• At least 1 year of experience in the role and with high tension equipment;

• Knowledge of English and Italian language;

• Willingness to travel (90%);

• Ability to work in team.