Field Service Engineer

Danaher Pittsburgh , PA 15201

Posted 7 days ago

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you'll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

Position Summary

The Field Service Engineer will be a clear advocate for the customer and a steward for the company! This position will provide service and support of Pall's existing customer base. The Engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are also responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.

Key Responsibilities

  • Customer Satisfaction in all aspects of the job. Increased throughout, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades as deemed by Pall Corporation technical staff.

  • Call Set-up and Closure - FSE's are accountable for accurately adding Service Calls into Pall's Service Management System (SMS), scheduling visits and closing service calls at the time of completion. These actions drive efficient customer invoicing, relieve inventories of parts used and ultimately contribute to our objective of accurate reporting for business management purposes.

  • Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".

  • Excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues - takes charge of customer issues and services as the primary customer contact for issue resolution. Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion

  • Strong communication and listening skills.

  • Handling critical issues - ability to identify, own and track any issues with an account, according to call procedure, to reach resolution.

  • Excellent sales ability measured by the attainment of revenue goal by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and the support of sales initiatives through lead generation.

  • Achieve annual revenue target with expected year-over-year growth targets set at beginning of each calendar year.

  • Handle individual expenses with on time monthly submission of expenses.

  • Completion of weekly scheduling reports and participation in all Team calls.

  • Able to effectively price and position Service offerings and agreements on both existing and new equipment, taking into account expected costs to actively handle profit margin.

  • Assumes accountability around daily management and monthly critical metrics.

  • Sales Support: Value Selling - make valuable contributions to our service offerings. A FSE must have ability to run a customer account in its entirety, and when accessing an account, determine where we can add more value by offering other services (i.e. rental units, consumables, additional or new equipment leads, service on other instruments, etc.)

Minimum Qualifications

  • Bachelors (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3 + years of prior field service experience in related field

  • Experience with Microsoft Work, PowerPoint, and Excel

  • Experience in one or more of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory and application

  • Able to travel at least 50% of the time

Preferred Qualifications

  • Commercial experience, including direct selling of products or services

  • SAP experience

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today's most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

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