Field Service Engineer

Fanuc America Corporation Holliston , MA 01746

Posted 3 months ago

FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC America is currently searching for a Field Service Engineer in the Holliston, MA area for our Boston, MA office to join our team.

As an incoming associate engineer you will learn our products, services, and what makes our customer service #1. Comprehensive on-the-job training and support, as well as 3 weeks of classroom training in our Chicagoland office is provided.

Primary responsibilities will include:

  • Investigate customer complaints and perform analysis to determine the cause(s). Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products.

  • Travel to customer sites. Overnight travel is not common but may be required a few times per month or up to a week a few times per year. Customer sites are located in the New England States: MA, ME, RI, VT, NH, and CT for on-site repair, troubleshooting, and/or maintenance services for CNCs and related system peripheral equipment.

  • Act as a liaison with the customer and provide customer support so that FANUC products are used at an optimal level.

  • Determine which replacement parts will be needed for service calls and ensure that they are available.

  • Report quality problems encountered to the appropriate manager and share information as an active team member.

  • Maintain all company-provided equipment, including tools and laptop.

  • Control inventory, as assigned.

  • Perform and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

  • Must be available to travel as customer demands require and do so within company provided directions and guidelines.

  • Improve level of knowledge through active participation in self-study, on-the-job training, and company training.

  • Daily reporting to the Service Center Manager to update status and availability.

Ideal candidate will have the following experience, education and knowledge:

  • Two-year electronic/electrical degree or four year engineering degree, or equivalent training.

  • Technical school graduate or other graduate with some technical job history that translates well to the core competencies.

  • Ability to diagnose and problem-solve.

  • Ability to make preliminary selections and adaptation of engineering alternatives.

  • Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.

  • Strong oral and written communication skills.

  • Troubleshooting ability.

  • Use of diagnostic tools.

  • Flexibility in traveling to customer sites.

  • Ability to travel in a plane or up to 6 hours in a car. Domestic or international travel, including air travel, train, and car, as needed.

  • Must manipulate tools, i.e., knobs, levers, and wiring, as required to repair equipment. Must use diagnostic tools.

  • Must be able to transport equipment and parts (weighing up to 75 pounds) to customer locations.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental and Vision Insurance

  • 401(k) Retirement program

  • Life Insurance

  • Disability Plans

  • Tuition Reimbursement

  • Wellness Program

  • Flexible Spending Accounts

  • Employee Assistance Program

  • Flexible Benefit Dollars

  • Generous Holiday and Vacation program

Applicants must be currently authorized to work in the United States on a full-time basis to be considered for this position.

An Equal Opportunity Employer

EEO/AA Employer/Minorities/ Women/Veterans/Disabled

VEVRAA Federal Contractor

Equal Opportunity Employer, including disabled and veterans.

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Field Service Engineer

Fanuc America Corporation