Field Service Engineer

Eurofins Scient. Atlanta , GA 30301

Posted 3 months ago

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

  • Maintain cleanliness of laboratory and equipment as needed

  • Assist with kit assembly when needed

  • Receive, QC and prepare instruments for shipment

  • Verify proper functioning of instruments

  • Verify proper functioning of test kit systems on instruments

  • Write test files using different software systems

  • Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication

  • Recognize and communicate product issues, complaints, improvements, and resolutions

  • Document call contacts and assist with technical training of customers

  • Install diagnostics instruments into customer laboratories

  • Test reagents in customer laboratories on new and existing diagnostics instrumentation

  • Train customers

  • Provide on-site troubleshooting, repair and preventative maintenance

  • Assist customers with meeting their regulatory and verification requirements

  • Present product & technical information

Home base is in Davis, CA

The Ideal Candidate would possess:

  • Proficiency in Microsoft Word, Excel, and Outlook

  • Experience as Test Designer

  • Proficiency with Internet Explorer, Chrome, or Firefox

  • Willingness and ability to learn other software programs as needed

  • General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)

  • Technical knowledge of Immunochemistry & ELISA testing

  • Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices

  • Ability to communicate technical information and problems with customers and co-workers

  • Ability to learn new & existing instrumentation and software technology

  • Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions

  • Ability to manually run tests

  • Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers

  • Ability to travel on short notice for periods of up to one week

  • Must be able to coordinate own travel arrangement when traveling to customer sites

  • Evaluate software and determine causes of malfunctions

  • General technical and customer assistance

  • Record data, make computations, analyze results, and write reports

  • Calibrate test equipment and determine causes of equipment malfunctions

  • Previous diagnostic instrumentation experience

Basic Minimum Qualifications

  • Must maintain a valid driver's license with a satisfactory driving record

  • Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience

  • Previous experience working with customers and working remotely

Position is full-time, Monday

  • Friday 8:00am

  • 5:00pm. Candidates currently living within a commutable distance of Atlanta, GA are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options

  • Life and disability insurance

  • 401(k) with company match

  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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Field Service Engineer

Eurofins Scient.